This is the only Red Lobster in Abilene and it was such a wonderful experience. My son took me here for Mother's Day and I could not have had a better experience or food. I had the Seafood platter with lobster and two types of shrimp along with Caesar salad and broccoli. It was so delicious!!! The waitress and service was impeccable. One person in our party had several food allergies so we ask for the manager. The manager was so thorough and took the issue very seriously and talked with the chef. We had a wonderful lunch and experience. I can't wait to go back next time I'm in Abilene. Highly recommend!!!
So Today we decided to go to red 🦞 lobster à nd try a few entrees and let me just say' first the customer service was excellent 💯 and what made it even better was the timely speedyness of our food order and the fabulous taste on it.
Hostess seated my husband and myself in the very back room and did not inform anyone. We sat there for about 15 minutes and weren't even greeted by anyone. We finally were greeted and she came back a few minutes later, by then we just got up and left.
Update: The manger made it right for us. We were given a gift card and used it last night.
We did not see anyone that was on shift the night of the bad experience, so no one knew of the other experience, so they were not trying to just make up for it. We received excellent service from everyone. Our waitress Kiley was just the best she was very attentive and friendly. We had a great experience! Thank you for making us want to come back!
What's most important to me is always service but in this case the food was just as awesome as the service. Thank you for being timely professional and providing a fantastic meal. My first visit to Abilene will not be my last. See you guys on the next trip . God bless and keep up the great work guys.
Mitchell Pierce
Short wait but worth it!
We went on Tuesday night and it was quite busy. Steven the manager at the time was very gracious and checked on us more than once to make sure we were happy. We were seated after about a 1/2 hour and got our menus but immediately went for the bacon wrapped scallops - yummmmm. Kaitlyn was a fantastic waitress and was enjoyable as a person. Our dinner did take a few but was excellent. The lobster and steak were both great and the cheddar bay biscuits are amazing. We ordered a mango based drink that was waaay too easy to drink lol! Trystan was our runner - she ended up running for our extra biscuits and being a friendly lady. All around good people and quite a good meal.
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