shayan sohrabi
The manager of the location needs training on how to resolve issues! They also forgot to add what I ordered and completely didn’t make what I wanted! All I wanted was a lot of jalapeños, extra sauce and well done. I explained to the gentleman that they messed my order up last time and I’m giving them another try. He said he will make sure it’s perfect!! That did not happen! So I called the manager and told her the story and she told me she made my order and it was right! Her solution to my issue was a $2.00 credit for next time! So to make the review even longer, I returned the order and will never order from this location again!! My advice if you go to this location don’t make any changes because they can’t seem to get the order correct! It seems so petty but this isn’t rocket science!
Elliana’s Adventures
If I could give a negative number of stars I would. We put our order in at around 5:45 on July 4th. It was a larger order but they gave us a delivery time of 45 minutes. 3 HOURS later we still didn’t have our food. We called multiple times to find out where our food was and at one point they told us door dash had it because they were short staffed and our food would be there at 8:40. We called at 8:45 and still no food, the manager told us the food was still there and hadn’t EVEN BEEN PICKED UP! So clearly someone lied to us. The rude employees also hung up on us multiple times when we asked to speak to a mgr. definitely won’t be ordering from there ever again. If they were forthcoming in the beginning and said we are extremely short staffed so it’s going to be at least a 1.5 hour wait someone in our party would’ve happily gone and picked it up, but they lied the whole way through. Just awful customer service.
Cacie Chapman
I ordered two pizzas, a salad and breadsticks via the donatos Fairlawn website and the delivery estimate was 35 minutes. The website did not state that they use doordash as a delivery service. Door dash delivered my food 1.5 hours later and it was cold. I called the store and spoke to a manager who told me it wasn't his problem even after I offered to come pick up hot pizzas. I will never order from this donatos again.
Brian King
Donatos is right on the way home. Great location. We love the salads and the new cauliflower crust pizza. Keep up the great work!
Alex Piepenbrink
Very disappointed with the quality of my last few orders. I work nearby this plaza and have experienced everything from poor customer service to incorrect orders. I have reached out online several times about the issues with my experiences and haven’t gotten any response.
Service used to be good, but the female working as the shift leader/manager has significantly changed the experience at this location. I will consider patronizing this Donato’s again when management improves.
Heike Haddenbrock
I ordered non-contact delivery. The order was delivered at the same time as my daughter was dropped off at our house by a friend. The older gentleman who delivered the pizza got out of the car and started talking to my daughter who was unaware that pizza had been ordered. He came to the door with her and rang the doorbell. He then complained about my daughter ignoring him. On his way back to the car he made my daughter's friend pull down his window only to tell him to "get a haircut" in a very impolite way. He then took his time to get out of the driveway to make him wait. This is not what I would call non-contact, and the way he made my daughter and her friend uncomfortable and complained about it is unacceptable.
Carolyn Huff
The 🍕 pizza was fantastic.have not had a,good pizza like that in a long time. Recommend anyone to go there.
Bobbi Jo Templeton
Got the cauliflower crust and it was delicious and cooked to perfection. However I did a create your own and they left off toppings.
Jewett Stephen
Had a ham & cheese sub, traditional wings with honey barbecue dipping sauce, & founders pizza. Excellent food. Nice waitress. Didn’t have to wait long for food! Love Donatos!
Guy Ruwe
Pizza was great. Fast service. Boneless BBQ wings are a new fav for me
Debbie Fultz
BEST pizza I have ever eaten. We will definitely be back
Becky Welz
Wish I had one closer but I will drive to Fairlawn anytime for their goodies
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