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Sluurpy > Restaurants in Albany > Dunkin'

Dunkin' - Albany - Photo album

I only ordered coffee and bagels but overall not bad (hard to mess up the order). It seems like they never use enough cream cheese but maybe that's my preference. The place is clean and the woman that served me was nice. A sketchy guy hanging out there but I was able to get in and out in good time.
They made my order wrong at drive thru and I get mistakes happen but had she repeated it back to me it would have only taken a few seconds and helped with accuracy. I always order my drink the same so for the girl to snap at me and tell me what I had ordered was something different irritated me beca
I don't go here alot but it's the only dunkin open early and i don't go right when they open either its usually 40 min after they have been open. When the younger girl works everything seems to be ready for business. When the older woman works the latte machine isn't working yet she can't make avoca
Today I pulled in and there was a full line, a full parking lot, and people were honking at each other trying to get in and out. I can only imagine what it looked like inside. I feel like I normally cruise right through the drive through and they always get my order right (Dunkin lovers know what a
asked for a bagel with EXTRA cream cheese, not a bagel with a crumb of cream cheese.
I showed up 15 minutes before closing and they did not respond to the drive-through even though I could see the person inside. I then drove around to the door and it was locked. Everything is still lit up and all the food is still on the shelves. The worker is hiding from doing their job.
Please, please, please train your staff that quality is as important as expediency. I’ve only been to this DD a couple of times, but each time I’ve gotten either burnt OR undercooked/cold food. The staff sees its burnt, don’t use it!! If it isn’t cooked properly, don’t serve it. Otherwise, the staff
Ordered extra bacon, didn’t get it.
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