Reviews Baja Cali

This location is a JOKE! 0/10 stars, do not recommend! Their staff is lacking major phone etiquette, which is imperative for take out orders. Today, after waiting ten minutes on hold to place a phone order, they told me my order would be ready in 15 minutes. I came in exactly at the 15 minute mark (I work next door so I make sure to take my lunch break once the food is ready. My order was not ready. They asked me to wait outside (covid, I get it). Twenty minutes goes by and my food STILL isn't ready (I only get a 30 minute lunch break). They don't apologize, nor offer anything to make it right. They just refund my money. Then I look at the receipt they gave me, they charged me for someone else's order! I'd been waiting for food that wasn't even mine! Mario was the one helping (if you could call it help) me. He was rude throughout the whole experience and didn't care that I had waited. Not once did he apologize. He did not read the order back to me when I originally paid, he just took my name and charged me. After I realized that I was waiting for someone else's order I called the store to let them know. The manager (Jaime) listened to the whole situation. He never apologized. He told his employee that he needs to read the order back upon paying. The only thing he offered to make the situation right was to give me my meal for free. But my break already ended. I told him if I could have the free meal the next day that would be okay. He stated that it was a free meal right then and there or nothing at all. Seriously? What a joke! And, to note, their food is decent at best. 0/10 stars. Do not recommend.