So I don't do this often, but this was an exceptionally bad experience. At first I call the wrong Papa John's, but they were quite friendly and gave me the number to the right one. I finally call the appropriate Pappa John's and from moment 1 they weren't as nice or courteous. I place my order and they say it'll be 45 minutes. An hour and fifteen minutes later I finally have my pizza, and it's cold. The store offered to make my next order free, but I do not live in the area so there is no way I can take advantage of that, so I am stuck with cold crappy pizza, and paid good money for it. Last straw Pappa John's I will never order from you again. I should of went to fresh pick pizza down the road. It would've been warm and better quality.
J
Jack Leach
Google
3 years ago
5.0
I love Papa John's. They have the best pizza. It's not coated in grease, but it's not dry. It also is really good as breakfast left over pizza.
D
David Villasenor
Google
3 years ago
5.0
Food is always tasty and you can tell that the staff have an attention to detail at the Lexington Ave store. I recommend the cheese bread if your looking for an alternative to pizza but the pizza is goid too.
M
Mister Jon
Google
5 years ago
1.0
I received very poor service and witnessed a potential health hazard. I ordered two pizzas for pick up. I was told that the order would be ready in 20 minutes. I arrived in 25 minutes to find one of our pizzas hadn't even been put in the oven yet. I waited another 15 minutes before both pizzas were ready. When I received them, the one pizza (the one initially done) was nearly cold. The workers were unapologetic. Worst of all, I witnessed one of the workers putting his hands down his pants to tuck in his shirt and also "readjusted himself" while he was at it. I then saw him handle food without washing his hands. In the future I will go to a different pizza joint.
I
ItsMini
Google
5 years ago
5.0
I live at the edge of their delivery zone, but they still manage to deliver within 25 minutes. That beats the 45 minutes for Dominoes or Pizza Hut. This most recent time, I got amazing service from a new staff member on their team, named Cameron. Great guy, definitely going back there.
L
Logan Roush
Google
5 years ago
5.0
I ordered a pizza near midnight on New Year's Eve and received the friendliest employee I've ever interacted with. Jeremy was literally thrilled to take my order. 10/10 friendly service.
P
Perman Rittman
Google
5 years ago
2.0
apparently its difficult for their employees, including the manager of the day to have a good morning. one thing that bothers me the most is how people in our society ALWAYS have something to complain about. if you dont like your job, or the customer service you have to provide, then do something about your position in life. but if its your job to put on a smile, then leave your personal shitnado at the door. stop complaining about the little things.
K
Kelley Zehrer
Google
6 years ago
1.0
Doesn't even deserve one star. First showed up and all of their delivery drivers park in the front row... I also work at a restaurant and that is not allowed whatsoever, not sure why their drivers have privilege over the customers. Got inside and was happy with the customer service until an older delivery driver came in and was eyeing me like I was a piece of meat, and when I walked out the door, heard him whistling as if I didn't already feel disrespected. Seriously can't believe that people like this are hired and allowed to work in this establishment. To all young women out there wouldn't suggest going here!
