It's been quite a while since I've been here. I was saddened to see a lot of the negative reviews, so I must say I was a little hesitant to come in. The guy who waited on me was very friendly, as well as with the other customers he engaged with. He asked how each person was doing. Although he was short handed, he was respectable. People need to realize that being short staffed is wide spread right now and there are people who are doing the best they can. I'm not saying bad attitudes are acceptable, because they're not, and there are people out in the working world who need to be fired. Anyways, it was a good experience and I appreciate the great service.
Fresh subs made fast! I get the gargantuan sub and love it. My dad likes the gargantuan on wheat and it is ginormous! It packs 1000 calories but you won't leave hungry. My wife got the turkey breast on wheat and it was great. Employees were friendly and the decor was cool to read.
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Always wonderful! The people behind the counter are always super friendly and everything is always the way it needs to be! Shout out to the guy behind the counter at 12:50 pm on Sept. 9!
Lunch was excellent here today
I have always loved this restaurant in auburn, Al (store # 553) & so many of their employees; however, the service I received tonight was unbelievably inappropriate. I ordered a veggie sandwich within the app requesting no cheese since there is no option for less cheese. When it was picked up we asked for cheese on the side. We were told no even though it was the same price & I paid for the cheese. Spoke with the mgr, David. He informed me it was “against protocol” & additionally was incredibly rude. Also told me there was no corporate phone number nor could he find the corporate email address. The conversation ended with David telling me he did not have time to discuss the issue.
Fantastic! Except for the bathrooms! This location is great. The employees are friendly, nice, fast, funny and helpful. My only complaint is the bathroom was surprisingly bad compared to the rest of the building. The bathroom was not terrible compared to some places, but it just was way off par for the way they run the rest of the business. Otherwise, this place is great. I real good cleaning (especially the door & handle) and some renewed effort to keep the paper & soap filled and it would go a long way.
I ordered food last night and it was the worst that I've ever gotten from Jimmy John's. I called back this morning and spoke with Brayton who is the manager, he was super sweet, and offered to replace my order. Brayton is the reason that I gave this review 4 stars bc he took the time to apologize for the issue and made it right. Thank you Brayton
Best sandwich shop in town, hands down.
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