So the men's bathroom here was nasty. Like need to blast those toilet hinges with Clorox nasty.
But I had to give this place 5 stars because not only was all of our food delicious (family of 6), but the service here was outstanding. Our waitress, Gina, was really great. Friendly, fast, and really on top of everything despite the place being packed on a Thursday evening. Hopefully the owner sees this review and gives her a big raise because she deserves it.
Awesome experience!! The manager Matt helped my party of ten find two tables near each other. Our servers - Ellie and Jess - had a “rivalry” between our two tables to see who could serve our party better. Both servers were fantastic - Team Ellie all the way though!! Matt checked in on us and was super attentive at all times. We tipped them well. Definitely a great place to stop.
I was passing through Auburn, MA earlier today. I was hungry, and Siri kindly suggested a couple of nearby spots. I hadn't been to a Friendly's in ages and so I chose that option. It was lunchtime, and the place was packed. When we were at our table and looking at the menus, a server came by to ask if we had been helped. We had not - though we hadn't been waiting long - so the server, Matt, asked if we were ready to order. Matt was a hoot. Our order was simple, and Matt took no notes. I commented on that, and he laughed and said he could remember it. He did. And the food came quickly. In short, Matt made a routine lunch stop into a pleasant break in an exhausting day. Great example of excellent customer service. I actually felt as if I was personally disappointing him by not ordering desert (we had an appointment). I told him I would definitely write a review, so here it is.
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