Cold Stone Creamery - Bay City - Photo album

One small bowl of ice cream was $13.31! It was tasty, but we got way overcharged. Looks like they charged us as if we got 3 bowls of ice cream when in reality it was just one. Ouch! Young gal was nice but had problems using cash register. It also sadly didn't click that she way overcharged. If this

Called ahead of time to ask if they accepted gift cards before we took the half hour drive up there, was rudely put on hold by Alisha and quickly hung up on. Called a second time and they pretended they couldn’t hear us, saying “hello? Hello” before hanging up quickly again. Very rude service and I

We came to get ice cream and the lobby was closed. We went through the drive thru and they told us we could only order 2 not 3. We ordered birthday cake remix and instead of cake batter Ice cream they used peanut butter. What a disappointment.

Great ice cream and excellent service. The manager Jeremy was very professional and worked hard to take care of customers and his crew.

Young Lady who took my way so friendly & helpful. She was laughing and really enjoying her job . Was patient , while we trued to figurw out ice cream order with no menu A great experience. r

Update your hours. Super unprofessional. Says they are open until 10pm at 9:29pm all lights are on and employees inside but not responding to any in the drive thru

I’d give a -1000 if I could. I live in BC I’ve went through the drive thru countless times in years and I’ve only actually got ice cream ONCE! They never have ingredients or their “machine is closed for cleaning” hour and a half before closing… ALL THE TIME. Idk how they’re in business nobody wants

Love this place! Took my husband two days too eat a ham and cheese sandwich they made for him.Sour dough bread is fabulous! Everything is fabulous! Go twice a week..Now that we found this place. 👍👍👍