Reviews Einstein Bros. Bagels

Well I love this place and I will never say that their food is horrible because honestly they have the best bagels that I've ever had. So I will keep it focused on their customer service and the delivery service app that they are currently partnering with. November 1st today, I ordered brunch menu this morning to feed my family of 6 and went back to sleep because I dont usually eat mine later the day. Well, when my dad received the order at the door, my mom woke me up and showed me the food they received because she knew that something didn't make sense. And she was right.. they are just bagels.. i never order just bagels from this place. So when I tried to get my money back at least the differentials from Doordash. They didn't give me the money back with differential. So I dressed and drove there. A dozen bagels is 15 dollars and brunch box is 35. The Doordash only gave me 10 dollars back. When I arrived to talk to the manager, he saw the receipt and the receipt on the app So he put the ordered in for brunch box. I had the pictures for my wrong order and I didn't show it. He said the because I ordered from the Doordash I was charged with however much... and he said he gave me the brunch box for free. However, even I really appreciated his customer service, I went there to receive the order that I originally wanted. When he said the brunch box was free I feel like he should have said that the bagels were free because I didn't want them in the first place. I really love einstein bros bagels and I'm sorry that this happened and I believe that their leadership in the store will take care of it for sure. I decided to write this review not because of what happened. It's because how two different business services collaboration can fail when there is an error or wrongfully used by who are under these businesses. I mean how on earth someone believes that when there is obviously sign?