I’m 50 years old. Stopped yesterday 6-8-21 at about 4:40pm to get my kids food. We used the drive-thru. We interacted with three teenage employees. It was the most pleasant, polite, genuine service I have received in a long time. I worked in the food industry for years as a teenager/ 20 something. I feel that customer service the past three years has become a lost art in our society. But credit to the kids working yesterday. You deserve the shout out. Thank you.
It is so much better now! The team there has been very nice and I had no issues when ordering my food. It was good quality and delicious!
Not only was the food phenomenal compared to the BK where we live (In Elkton) the fries were astonishingly crisp and neatly salted, the customer service was exemplary. My only complaint was that they didn’t ask if I wanted cheese on my whopper the ingredients on it were crispy and fresh the way I love it. (mostly because I always forget to specify a whopper with cheese so really I blame me for that one) 10/10 food
10/10 customer service.
Food fresh, order correct. Fast service. Nice people
The person taking my order at the drive threw was amazing! His name was Alex and he was very polite and patient with us we had a few people order in the car so of course that can some times overwhelming but not for Alex he listened and answered all of our questions about the menu. I dont do surveys alot but I cant tell you the last time I have had amazing customer service like that. Alex has impeccable customer service that should be noticed and he is a asset to Burger King. That guy going somewhere in life I just know it!
I feel bad for the night crew. They desperately need more employees. The wait is long but thats because they HAVE TO make everything cook-to-order. One of them even told me that corporate yells at them KNOWING their situation. Corporate don't care about the little people. They have the nerve to tell others how to do their job but never once put meat on the grill or even know how to make a Whopper. This goes for ALL corporations.
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