ALWAYS a good time at Norm's!! GREAT service and excellent vibe every meal we have. I have been going regularly for 6 years since March 2012 as I host karaoke at the New Wave Bar across the street and have had many a meal after my show in the wee hours of the morning - and sobered up with that excellent Norm's coffee far many more times than I would like to admit ;^)
I was there yesterday and witnessed the most friendliest staff, attentive with superb customer service. The manager was actually cleaning tables along with the other employees didn’t mind getting his hands dirty. He was involved in making sure customers were getting in and out efficiently. Food was delicious. Although it’s far from where I live I would go back just because of the awesome team work of employees treating more like family.
Greatest Family Restaurant in America.
Better then Denny's. Can't Wait for the Inglewood and Carson Locations Opening Soon.....�
I loved my food BUT when I went to pay the floor manager quickly rang up the bill . Didn't ask about the reward . He said sorry there was nothing he could do since it was applied to my card. Really. My rewards expires saturday.so there goes 7.99
Hands down this is the best Norms and the only one that I will go to.
It's been awhile since I've been there. Place is always crowded, but the food is really good
On the East Coast places like this are called Diners. Value, portions and good food.
Exelente servicio , la comida muy bien preparada a mi gusto SE LOS RECOMIENDO
My Dad's favorite place to take us for breakfast when we visit! It's a staple because even if it looks packed they always get you in and fed quick! Good food at a good price and friendly staff! They serve a lot of great food and serve breakfast all day. Open 24 hours so it's always a good time to stop in and grab a bite.
Food was so good, the steak was on point. What made it a good experience here was the customer service the waiter gave us. I cant pronounce her name but she was a Arabian looking lady shout out to her. Thank you for the great service you gave us.
Portion sizes are good so we always need to-go boxes. We did find out that the Top Sirloin is better than the New York steak.
Large portions and good prices. Food came out pretty fast. Quick service.
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Norms is good no doughty. My only issue is with the waitress that served me took my/our order by memory without writing anything down and when the food came, it was a mixed order. She appalagised and the order was fixed. However, when it was time for the bill. I got a bill for those items that I didn't order plus what I actually ordered.
All I can say for anyone out there to always check your bill. And, the other problem. That falls on management to better train their employees correctly. I been going to this same Norms restaurant for 31 years now and never seen a waitress try to memorize an entire two person order without having to write it down. Writing the customer's order down insures there are no mistakes made and keeps track to who is who when serving a magnitude of people like at this location and it was a crowded early afternoon.
My tip was a penny. That is my own personal message to what one mistake to another comes down to and I'm sure waitress depend on good tips as well. But if Norms wants to keep there good name ( at least at this location), better customer service has to be presented. I work for UPS and understand that my customers that I serve deserve outstanding service. That is why a order form was invented and should be used. I hope my next trip to Norms proves to be an improvement with my/our order.
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