Terrible service. I complained my order has not been called, and she found it on the counter with no receipt. Instead of just hand me the order and say something nice, she started shouting at me. I have been mistreated there several times. What is suppose to be a pleasure, becomes a nightmare. The e
Visiting this Pollo Tropical was a very unexpected pleasure. Unfortunately, it is very rare to find a clean Pollo Tropical with staff that actually cares about the customer. This location was a great experience with quick, friendly and accurate service. The restaurant was clean and the staff was
This place has become an absolute dump! I hadn’t been here in a long time and now I know I will never come again. I ordered a Cuban sandwich, for which I feel like I waited way too long. But that’s not the main issue! As I was handed my food, the lady just declared to me that the sandwich has no ham
This place is a whole mess all around. From manager down to cashiers. I ordered food, they hand me no chicken 🍗 i had to drive back to get my order fixed. Moreover, i asked for a strawberry tropichiller, they handed me a mess; i just taste it and keep it in my fridge for a review. They need to bri
The restaurant is pretty average, probably a 3 star HOWEVER the Manager Eva is a 5 star woman! I went there tonight for dinner and went thru the drive thru and the woman that rang up my order overcharges me so I asked for a Manager.
I could see the Manager as she already had made eye contact with me
I love pollo tropical, I eat there 4-5 times a week. But this location has a gentleman at the window who’s rema to be special needs. There is nothing wrong with this, but you shouldn’t put him at the window. He has messed up multiple orders that I have seen and one after noon he messed up mine when
Waited in the car line for 20 min only to pull up to the ordering board for someone to come on after 5 min to tell me "oh, we're closing early tonight" without even an apology. It's not the first time something odd happens at this Pollo. Orders are usually wrong, food isn't great, etc.
This restaurant screwed up my take out order and has refused to fix it no matter how many times i have asked.
This restaurant just stole nearly $35.00 from me for food made wrong for food that was gross.
How does a Pollo Tropical chain restaurant get away with serving the wrong food and stealing a c
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