Steak 'n Shake - Bourbonnais - Photo album

Very fast and great customer service. Food was hot I had to drop one star due to the fact we had to wait for our large order to feed my family of six. That wasn't so bad, but after waiting they put cheese on a burger for a kid that hates cheese. 🤦🏿‍♂️ However due to excellent customer service the ma

40 minute wait for food after ordering. Not busy at all. They didn't put cheese on fries so they gave cups of cheese for us to put on our selves. Even if you dine in you have to order food from a robot. This place used to be awesome. Now it's extremely low on quality. Disgusting food served cold. Cu

Really good food but HATE having to order on a computer. Personal touch was always great here. Now none. I can get a good hamburger anywhere. It was the personal service and fun atmosphere that made this place special. Won't go again

We thought they were open 24-7 we pulled up at 11:58 to order. They kindly took our order after paying and getting our food host made us aware we got there just in time since they closed at 12. They had amazing customer service.

Manager super helpful and nice young lady. Hamburger was delicious fries hot that hasn't happened in years of coming in here or driving thru. Delightful eating experience enjoyed our lunch. Staff also pleasant and nice 🙂.

Haven't been to one in awhile. Was surprised no wait staff, order by kiosk and menu has shrunk big time. Was surprised when opened my order in the car and found both hamburger and fries to be barely warm.

I’ve NEVER in my 31 yrs had Steak ‘n Shake and let me tell you about my experience. First off the cashier Jennifer had thee best attitude and customer service I’ve experienced! The food was fresh and delicious. And Jennifer is right I WILL be back! Thank you 🙏🏾

I haven't been to Steak and Shake in awhile but the way they changed their menu STINKS!!!! Their burgers are smaller than before and they discontinued my favorite burger the mushroom with Swiss!!! Even the taste of their milkshakes changed.... They are still good BUT NOT AS GOOD AS IN THE PAST!!!! M