Review Red Robin Gourmet Burgers - Braintree

Pretty typical fast casual place. Cocktails were surprisingly tasty, and the food was filling, but not blow your socks off good.

Great burgers! I stopped in for lunch, where I was quickly seated by the host, and greeted by a fantastic server. The food was hot and delicious. The service was quick and friendly. I felt like every employee was working to make sure that I had a pleasant experience. I was even greeted by the manager, Natasha, she went out of her way to make sure I had a great meal, and I appreciate it. Give this location a chance. You won’t regret it.

After being closed for 2 years they're open, but it ain't as good as it used to be. You can tell it's brand new staff and they're still learning. You have a waitress and a waitress assistant ( I'm confused by that too). The main waitress took our order, but didn't bring it out, the assistant did. Then we got 1 napkin that came with the silver wear, the drinks took long to get for drinks, a good 5 minute wait. Food was quick, but most wait staff come back to check up on you after 2-3 minutes. Never got that, never asked if we wanted refills on fries or drinks, had to flag down someone because we wanted 1/3 drinks filled, not all 3. Finally, I'm looking at their hours, close at 6pm on a Sunday and 7 Mom -sat? I hope as time goes by and more staff hop on,the hours will expand.

The worst dining experience I ever had. The only friendly feeling I got from the staff was the first minute getting seated - then it felt very hostile from then on. It was like any simple accommodation or request was a nuisance - and the staff didn't attempt to hide that. We ordered a regular round of drinks (sodas) and didn't receive it until after we paid our bill - the only thing that was served early were the alcoholic beverages but that was because the bar handled it. Only after a minute a two, we were asked to order our food even though we were just seated - like we rushed to leave. It also struck me that they asked, "do you have time to eat?" Unsure if it was just awkwardness and she misspoke but it felt off. I have a very bad food intolerance to an ingredient on a burger - so as I ordered it requesting that ingredient not be included, the waitress kept telling me the burger doesn't include that anyway when it it clearly said it on the menu. She notices it was there eventually and noted to exclude that ingredient - and of course my food had it. That ingredient makes me very sick! It is not me being picky! The waitress kept rushing us to order and finish - telling us how to pay the bill only after a few minutes of receiving our food - never asking if we wanted anything else or how our food was. Didn't know there was bottomless food options either. Overall, I have had staff make mistakes - even spill a tray of drinks on me - but I prefer accidents like that rather than sit there for 45 minutes and deal with rude staff.

There's a major difference between big city places and small city places. The one in Augusta Maine is way more attentive to their customer. I got a burger and everything that I didn't want in the burger ended up in the burger. I asked for medium he told me that's a little pink. Insulting my intelligence. I don't look like a child. I'm aware of what medium is. Burger came out well done anyway. Burger was cold but the fries were hot. I did appreciate that at least. Ask for a beer with ice. He says ok. Then gets the beer and says the glasses are cold already are you sure you want ice. Once again insulting me. It's a nice amount of young people working there with no incentives for them to do better. Augusta Maine on the other hand they take it to gourmet level. That's all

Waitress was weird. Gave my wife a dirty look when we told them the mozz sticks were cold. Food came out fast but it was probably because they were leftover Pattie’s and mozz sticks. The burgers were lukewarm. Manager was nice and took mozz sticks off but we should have told them everything was cold tbh… trash.

We went yesterday for the first time in a long time. We were told we had to wait 10 mins for a table which we did. Drinks and food were ordered almost as soon as we sat down (we had already known what we wanted) drinks were brought out ..45-50 mins pass and still no food. Customers that arrived well after us received not only their appetizers also their meals (we noticed this on three tables!). We asked for the check to pay for the drinks (sodas) that we had received and said we were leaving since it's been so long. We ordered a burger and a chicken sandwich and a kids meal. The person we told to get the check for us apologized and told us we don't have to pay for it but never even bothered to check on our food or tell us to wait. I assume it could've been a manager too because he wasn't wearing a red shirt it was a tan sweater. Too bad I don't have pictures to share since there was never any food ! Not going here again.

Red Robin at South Shore Plaza is back!!!! I love their burgers and endless fries, a must go for every mall trip!!!!