Huy Le
The WORST! I live nearby, like less than 1 mile away so this is my default location for Burgerking. Oh man, i have been so many bad experiences with this location and today, i have to post this.
I ordered a Pancake & Sausage Platter for breakfast. It was just so badly made. First, it missing the Sausage, they only put 3 pancakes in my box. Second, the pancake is uncooked and it is so hard, cant even bite it. This is just one of the many bad experiences i have with them. Few times I lost my money to their app for Online Mobile order. I come to the store to pick up, sometime there is no people there even in opening hours. They make it so hard to contact customer services when you have problems with their apps. And the Store does not really know the Mobile app, they owed me an order in the app but told me to talk to customer services to get a redund instead of just making that order. Burgerking cant hold their quality control at their stores.
If it is not near my house, i will never go to a Burgerking.
Vanessa - Boston Local
Took 7-10 minutes sitting in one spot in the drive thru to place order. When we got to the window we smiled and were polite because we figured with the wait they were already upset with previous customer, we were right they seemed to all be having a bad day. Never apologize for the hold up and had more interest in there own conversations then serving us. They also had a sign for coin shortage, but we paid with card so that didn't affect us.
Pedro Jimenez
Every person at this Burger King works hard to deliver food as fast as it's ordered, accurately and with a smile (if you smile first). They're courteous and professional with every customer that walks in the door regardless of what they order.
Kasandra Mullaney
Every time I've come here, this BK either has forgotten food items or give you soda water for a drink because their machines never seem to have the syrup for the sodas. They gave me a happy meal last week with no burger. Just fries. Braintree needs more drive through services. This BK also NEVER gives you a receipt. So if you wanted to get your money back or complain, how can you?
Kristeen Compere
This Burger King is horrible! I ordered some food online through DoorDash. They lied and told the dasher that they already made this order and it was already given to me. Dasher called me and I told him no I did not receive. Poor dasher had to call me again because they tried to tell him that something I ORDERED wasn’t true. Finally got my food just to missing 2 fries and a drink. On top of that the food was cold. Seemed like it was just sitting out for awhile and they just decided to bag it. I’ve never been so disappointed with a food establishment.
Robert Beaulieu
I love the service and prices, plus the coupons. At a time of inflation, Burger King is thinking about us! McDonald's isn't handing out coupons! Especially not Wendy's!!!
Paul Hitchcock
Perfect original chicken sandwich. I judge all burger kings in their ability to deliver this classic.
Hank Goldman
Service extremely slow. Staff not friendly or courteous. Food not hot and fresh. Unable to provide receipt for credit card payment.
Greg Somaio
They suck! I went to the drive through and they forgot my son's juice box, so then I circled back around and the manager wanted me to get out of the car and walk to the second window to grab it because there was a car there. For that exact reason I asked if she would come to the first window, which was open for air, and she said "No, it's this window. You come here." If I wanted to get out of the car, I would have gone inside!
Then when I went to eat my burger it had onions on it. I asked specifically for no onions and the person at the window didn't even bother to take my order down correctly. So I went inside and asked for my money back. I got my money for my meal because my son had already eaten his.
I will never, ever step foot in this, or any other BK for the rest of my life. They don't care about how their customers want their food. I could let a mistake go if they were getting slammed, but there were only three customers including myself.
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