I've only eaten at Pollo Tropical one other time. I remember the chicken being super juicy and the sides being full of flavor. This time around I didn't get the same experience. I ordered a half chicken and rice with beans. The chicken was dry, had to use some of their sauces to get it down. The ric
Just left from this location in Brandon off of Causeway Blvd, experience for the third time in a row horrible. Half the menu is always never available and get the most ghetto customer service straight through the intercom. I asked for the garlic cilantro sauce and they said they were out when in fac
When we walked up, another customer who was leaving told us "Good luck!" We probably should have heeded his warning. I love Pollo Tropical but this location needs some work. The service is very slow, which is understandable if you're understaffed but there were a ton of people working. I tried
Steak was surprisingly good shrimp was ok and wasn't the best chicken the portions are small for the price.The restraunt could do better emptying trash cans as they were all over filled and some tables were in need of wiping
This was my first visit ever to this chain. I heard great things about Pollo Tropical food! The Brandon location did not meet that expectation. There was trash left on tables and floor.
Under my chair was a chicken bone and our table was sticky.
The service was awful. The employee helping us was
They are extremely SLOW with taking orders and seem bothered. When we got home we discovered the chicken given to us was not fully cooked, so we had to put in the air fryer to continue cooking. The rice was salty and the beans were watery. Everything I asked to order they were out of… No beef empana
We waited over 30 minutes for 2 relatively simple meals, I got a 1/4 chicken and my wife got a bowl. There were maybe 5 people inside also waiting as long, but it was far from crowded. They seemed to have enough staff, which isn't common, but perhaps the staff was new and just not acclimated to the
We went to this Pollo Tropical 2 days ago. First, we went inside and were told they were only taking orders through the drive through because they were short staffed. So we went through the drive through and placed our orders for 2 large TropiChops. Mine was chicken and my wife's was pork. I orde
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