Shan
Was visiting the area and was craving a milkshake. They did not allow samples which caught me by surprise. Since the Cold Stone in my area does allow samples. The service was ok.
M St
Found a long piece of hair in my ice cream. To make matters worse, this is not the first review of this situation happening. Zach the “team lead” didn’t care at all when I brought it to his attention. When you walk in none of the females have hair nets, just ponytails hanging…disgusting
Owner states they take precautions, but apparently the current procedures are working.
Avoid this place so you don’t have to take the risk. Clearly, they don’t care about sanitation of the food there serving. This place should be investigated
curtis cloud
At first I was very upset and was not giving the right waffle cone or the right amount of ice cream but the manager came through for me replaced my order, made me feel dignified and happy that I spent my money at this place. Whoever was the manager at this time and date you go girl thank you for correcting your employees mistake and not making me feel like I was wrong for bringing it to your attention. I will be back to spend more money here.
Marvin Ellsworth
Unfortunately, there aren't any tables inside or outside there, so trying to eat our ice cream, on a hot day, while seated inside of our car, was quite a messy experience. - The ice cream tasted good, though.
Chris Butler
To begin, I am a frequent visitor of coldstone creameries, some are not as quality as others for sure. This coldstone is one of the good ones, If in the Brandon area I highly recommend it. While it can be busy at some times, the wait is never long and the quality of service is great. I have never been skimped on toppings or poor mixing at this location. Even when they have staff turnover, the quality has remained the same. I highly recommend this location.
Adison Liam
Whether we have wanted a special birthday cake design, donuts, cupcakes, pies, or Christmas baking, Kirsten's quality, prices, passion for her craft and personality keep us coming back for more!!
Google User
I had a Cold Stone Creamery gift card from back in the old days that I just needed to get rid of so I decided to stop by on a whim on a Monday night at 8:00pm and the staff greeted us immediately and were very helpful. I asked to try the chocolate and it was good. I asked for it with oreos in a waffle cone and she got right into making it for me. It was neat to watch but when it came to my total, it was almost $7 for my ice-cream! I could've just drove over to Sam's Club and picked up a box of ice-cream! It was expensive and it tasted good but I don't think I would've stopped in if I didn't have that gift card. Now that I am gift-card-less, I definitely don't think I would stop in again. It's just okay for ice-cream that's good but not great.
Mel Rodz
Definitely, Absolutely DO NOT come here unless you want to be treated like trash. I’ve ordered here before covid happened and it was good service. Now they have the most rudest staff working here. I came to order tonight and what I got in return was a staff member that seemed to hate her job, she couldn’t get an order correctly or even charge it to the correct cards. What a joke. Pls improve on your communication skill and respect one human being to another.
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