Review Mcdonald's - Brookfield

Joseph Alteri

Great improvement. My order was correct, fresh, hot, and the staff (one woman) was very polite. All of this is contrary to my many prior experiences here. Every other time I’ve been here the workers are rude, don’t care, and ruin your order.

Chantelle Menning

First off I didn’t get a receipt from the kiosk. Had entered our own number for the table but the manager called the receipt number that we didn’t get. Then when we got the food the sauce cups were covered in old sauce and when we went up to the counter for new ones those had sauce on them as well. The ice machine didn’t work and all the soda came out warm. When we told the manager the first time he didn’t do anything and we had to repeat the entire thing to him just for him to make our drink in the drive thru. There were also no clean tables they all have crumbs or soda spots on them. I’d leave 0 stars but I had to give at least one to leave a review.

Mikaela

So, this McDonald's is ok, but not really. There are times when we go and it's what you expect which means 5 stars from me. What is expected is fresh(er) sandwiches and not stale fries. I have simple standards. Lately, every single time I go there are only 2-ish people working, it takes around 20-30 min to pickup whether you order there or through the app and the fries have been stale every single time even during busy times on the weekend. The reason behind my rating is that customer service isn't really terrible and I still get hot food so it could be worse, but in order to be a 5 star fast food restaurant I'd expect fresh fries, timely service and maybe the ability to do curbside pickup when you order in app.

CharlieA623

Worst McDonald’s in America! I walked in the employees were very rude and unhelpful. First they refused me to order at the counter and the man working in the kitchen yelled at me and told me to use the order screens. Next the screens didn’t even work so I stormed out and didn’t mind even coming back. Worst costumer service ever! So rude and unfriendly! You can really tell the people here hate their jobs. Don’t come here!

Shawna Sprewer

There is clearly a sign that states use kiosks in lobby for ordering. So I did just that. It was my first time using it so it took me awhile. Not one employee asked if I needed any help. There was an older man that came in after me and he stood in the lobby waiting at the counter for his order to be taken, I told him he needed to use the kiosk to order he replied he did not have his glasses and refused any help. After a while an employee came to front counter to assist him along with the next 2 customers that came in. So yes I am complaining because their customer service was horrible.

Rick Star

Don't even bother. They won't take your drive up order at the microphone, they have everyone pull up to the window, take your order, and then get your stuff. It's about 5 minutes per car. Dining room still not open

Mike Garvey

Very slow drive thru service. Obviously having staffing challenges. Food wasn't great, but it was an odd hour, (8:30 pm). Need to get back to the expected experience level.

Lubna Atut

Absolutely the worst location I've ever been to. The wait was way too long. But that's not even the reason for the rating. I ordered 2 big mac's for my kids and chicken nuggets. Both Big Mac's were put together wrong and the nuggets were not great looking either. Will not be going there again.

Christine Parker Hight

This owner must be planning on selling this location. We moved out of the area, but stopped in to grab a coke and left without ordering. It is filthy and there was no one at the counter. The bathrooms were unclean, none of the tables had been cleaned. It was 8pm at night and I was the only customer in the whole place.

Laura Maier

Your lack of safe food handling as well as your staff are something else to be desired. I stopped there about 15 minutes ago and got dinner for my family. Besides not being greeted with a hello or any words by the drive thru girl, I got a happy meal for my son and when I got home the chocolate milk had not only been opened but the safety seal had been removed! I called back and whoever the girl was (probably the drive they girl) that answered all she said was ok. I said that’s all you have to say is ok. I told her that was not only dangerous but ridiculous, her response ok. She asked if I wanted to drive all the way back for a new chocolate milk. Not in the snow, she said- ok. I told her I’d be calling the day manager for a resolution seeing as she was incompetent. She said, ok. Are you serious? And this is the staff that wants more than minimum wage?! Hahahaha- then do some actual work. I can only pray the food wasn’t dropped on the floor but with the staff that was there tonight, but it doesn’t look good. If safe food handling was so poor on something as simple as milk, I can’t even imagine how the rest of this location handles food.

Dick Finch

Dirty front counter, semi coherent staff, fruit flies all over soda fountain and bathrooms dirty and smell

Taylor Grochowski

There was a piece of cartilage in my meat for my hamburger literally almost threw up then I found out how the meat is made for McDonald's and it all made sense I won't even say anything I'll just say look it up

Julie Robins

How do you not have french fries and have 5 people in the drive thru waiting for them to get cooked.

Melody Rummel

Can I give less then a 1 review.. get your heads out of your asses.. for real.. worst staff anywhere hands down..

Heather DeSanto

Corporate might want to check how this restaurant is ran. Not clean,water all over floor,one straw left,dirty counters,had to wait five mins for food that isnt hot,worker telling patrons you better not leave a mess like you always do.

Eric Orth

Maybe actually help the people in you drove through versus letting them sit there. If ur busy at least ask us to wait a second. No one came to the speaker. Really wish I could have selected 0 Stars.

Deanna Lawler

Worst visit ever! After waiting in the drive thru for close to almost twenty minutes with only two cars ahead of us, we asked to speak to the manager. None came to the window. Went inside and waited several more minutes and manager would still not come to talk. Her name is Katrina and I suggest she find a new line of work.