I had the best experience at this subway. I walked into an empty store and this young man had a chess board out. I ordered my sub and asked the very intelligent man if he played. I am a chess enthusiast and was very impressed with his chess skills. If it were not for that I probably would just treat this location like any other but that really impressed me and I am going to make this location my choice when I spend money on lunch. Good job John for a great hire in that young man who gave me the time of day.
Picked up a sub for my husband! The server Lee was very polite and courteous! Even asked how my day was going? My husband enjoyed his sub and oatmeal raisin cookies! Thank you Lee!
We had great customer service food was perfect fresh lettuce fresh tomatoes bread with fresh
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I apologize to Subway (the chain) for this review, because this is one of my favorite places to eat! This particular store, however, was enough of a disappointment for me to get my next sub all the way down at Hickory Flat because the service here was so dismal. The bad attitude was almost palpable just walking in the door. Usually, the staff at Subway is friendly and will greet you with "Hi, welcome to Subway!" Here, I felt like a ghost. There was one customer in the store getting a sandwich made when I came in. I waited quietly for the woman making the bread to acknowledge my presence. When she did, I ordered and she very curtly asked each question about the sandwich. Then, the person behind me was looking over the menu and she snapped "Next Sandwich...HELLO??" I was thankful it wasn't just me, and that I wasn't slow in placing my order! Finally, I needed some change for a $20 (the Subway app was already set up to use my card). The lady ringing up the order could not open the register with her code. The rude woman refused ("You can see I'm busy!"). I asked the folks in line if anyone was paying in cash, and one was. I waited beside the pickup area until he paid, and then she snapped "We don't give change!" Worst. Subway. Experience. EVER!
***UPDATE: I wanted to add an update to my review and elevate my rating. I received a call from the GM, and we went over my previous experience. I went in today to give this location another chance. There was only one person working, but still I was greeted immediately. The young lady was cheerful and handled multitasking well (baking bread and making multiple sandwiches). She was even able to show me how to pay in cash with the app and still get the rewards points. The sandwich was made to my specifications and everything was good to go! Thank you for your rapid response in fixing an issue. It is good to see management that cares about their area!
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