The food wasn't good and I had such a horrible delay I have to rate it 1 star. Placed our order at 6:00pm. Site said pickup at 6:10. When we got there, there was no one in line and two people waiting. Took talking to three staff who all said they were working on it (only 2 items), at 6:50 they tell
We went through the drive thru, and I ordered the grill master trio (steak, chicken, and sausage). Nobody told me that they were out of the steak and that they would be replacing it for some bland fried chicken. Once I received my box and opened it, there was no steak. I immediately went inside and
I love Pollo Tropical! However, today my order definitely looked like a child’s meal (1/4 chicken w yellow rice & black beans).
Please be aware of the portions since we as loyal customers are paying FULL price.
This store should just close its doors. The food is always cold and bland! They NEVER put sauce in the bag at all. In this photo that’s a large cup of black beans with Less THAN A QUATER of beans. It was like I was stirring coffee. Negative stars should be placed here on its food and service alone.
I did a mobile order at 8:14 And it said the earliest time would be 9pm for pick up. We got there early but it still wasn’t being prepped so we waited. Once it got to 9pm we continued to wait. At 9:15 I tried to go inside to see the issue but the doors work locked when they close at 10pm so I went t
I really like the food and seasonings of this chain. For more than 20 years I have not hesitated to choose it to eat.
But this time it was all chaos.
There were 3 people lined up to order, and we all ordered takeout. After 30 minutes of waiting and no one told us anything, I asked for a manager who
We just visited this location and let me just say a kind voice, smile and amazing personality goes a long way. We had the pleasure of the most pleasant encounter with Laura in the drive thru. She made sure we had everything we needed and sent us to park in the front while our food cooked then brough
Used to love Pollo before the pandemic. Now afterwards, prices higher for way smaller portions, wait forever for refills because they took out the drink station, no more green beans and the food lacks any flavor. Unfortunately won't be going back. ☹️
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