Cold Stone Creamery - Cedar Falls - Photo album

Worst customer service by an employee here, her name is Kara. There were 4 employees, and 3 of them had airpods in. Kara didn’t say a word to me besides ask what I wanted, not to mention she messed up my order too. There was one employee, Medley, who was super nice and I honestly felt bad for her by

A few weeks ago, I had my best visit at a Cold Stone! The gentleman working Saturday had the best attitude and pride in his work and it showed! He brightened a gray rainy day with conversation, entertainment, and made our treats to perfection! I would be fortunate to have him fulfill our orders agai

Often times they are so understaffed. I feel so badly for the employees. Every time I come here at least one person/group walks out. Tonight 3 couples walked out. It shouldn’t have to be this way. The manager should be here. 2 people working with a huge line. Opportunity loss on this location

I just purchased a 40 dollar gift card and am so sorry I did. My fault for not checking the latest reviews. This Cedar Falls Iowa store has been fabulous in the past. I discovered that children's portions are not mixed on the stone and are basically a sundae. Also there is no singing if someone leav

Great icecream always have gotten great service

Female employee that was working at 1pm on Tuesday, February 9th 2021 was extremely rude. She got into a verbal altercation with customers that tried walking in without a mask and kept the same rude, snippy attitude with me throughout my experience. I will not be returning.

Great ice cream! The employees are starting to do the old lazy McDonald's trick saying their blenders are down so they don't have to make shakes. Employees are lazy.

Pathetic. We show up at 8pm. They close at 9 normally. The guy says sorry we are closed because we have no other staff coming in. Um you CLOSE AT 9!!!! Stop being lazy and work till 9. You already are working past 8 because you are still serving customers! Man you people are LAZY!