Nicole Jackson
First time buying from this location. Don't think I'll be back for awhile. My tacos were soggy and the cold. I placed the order online and they still didn't have it ready by the time I got there and had thrown away the receipt. I looked overworked, so I won't be too brutal with the review. The cold and soggy tacos were just gross. I'll give them a try after a few months since it could have just been a bad day.
Zane Marciniak
I’ve walked in here 3 times and 2 out of those 3 I walked back out without food. Same thing has happened both times. I walk in and am the only one in the whole place. I walk up to the counter and there are employees making an online order. Today it was 4 people all working on a single burrito like it was surgery. No one said a single word to me, no one would make eye contact, and the second they were done with the online order they all went in the back. Like I was standing maybe 4 feet from them and no one would talk to me. Coming here makes me feel like the invisible man
David Richard
We went on a Sunday around 8 P.M. Saw that it said closed online, but 3 other people went in so we followed suit. The hours were not correct on Google. They are open 7 days a week until 10 P.M. there were 2 employees as it was the end of the night and they were both very friendly and helpful. We both got bowls and they were amazing. Way better than Chipotle by the way.
Daquan Thomas
I get it, Covid has ruined everything. Here's another one of it's victims. Went in at 8pm, steak was unavailable. Took a look at the other two choices, chicken and pork. No thank you. It looked dry and unappetizing. I'm actually thankful I left empty-handed. I'm 100% I would have gotten sick eating there tonight. Will not return.
Payden Bradley
Location is kind of a pain to get to. I have been coming to this location intermittently for the last several years and it has always seemed to have staffing issues. I stopped in for a burrito and some free chips and queso, the burrito was was pretty passable compared to some that I have gotten here but the chips and queso were pretty terrible, they chips were extremely stale and the cheese was "pasty" it was almost like thick Elmer's glue even after attempting to reheat it.
Koley Kelly
Went to pancheros and most of the process was fine, but had this particular worker wrapping all of the burritos and tacos. She didn’t wrap a single burrito like they normally do she just rolled them up. She did this to the person in front of me who ended up wrapping his own. Here’s how my burrito turned out
Drew Batcheller
By far the worst experience I have ever witnessed. Employees fighting with each other AND with customers. Utter disorganization to the point that it took 30 total minutes for me to get my food with 5 people behind the counter - 5!! Manager(s) are no where to be seen hiding in the back while this ridiculous service happens in the front. Complete lack of oversight, leadership, and accountability. Yuck.
Dan Price
I moved from Chicago where a long time ago we had one Pancheros that closed down in the 2000s & I was BUMMED. When I met my future wife - from CR - years later, she took me to CR & it was GLORIOUS to find Pancheros all over the place. It was like heaven (no its Iowa).
Now I moved here. I was planning on Pancheros for lunch 3-4x/week. However, All Pancheros locations have been terrible lately. Food, service, hours, if they arent randomly closed, they are out of ingredients. Last week they had an assembly line of burritos. Each tortilla looked like a different US state. My tortilla was in the shape of NY State, one looked like Georgia. A tortilla is supposed to be round. By the time I got my burrito, it was like a baseball. One store didnt have beans because they were closing in an hour. Have the beans & put em in the fridge -they'll be good tomorrow. One was out of chicken mid-day. How do you run out of chicken? Its like the state of Iowa running out of Busch Light.
I feel like Im in bad relationship. I cant help myself from going back. I thought now that I lived here I would be going to Panch every day. Ive been twice since January and one of those times you were closed...at 6:55pm. I got a $50 Pancheros card for Christmas. It still has $50 on it.
Please Pancheros. Get well soon. I want to go there. Nothing youve done lately is propelling me to.
Jeff Rosauer
I couldn’t be more disappointed in Pancheros on the SW side of Cedar Rapids. I like cheese on a taco and I was informed by Shannon at Pancheros today what they provided me was a serving of cheese....one scoop for two tacos....one scoop appears to equals one teaspoon. They would sell me more cheese if I wanted more. I won’t be back to Pancheros. Why do people go to Pancheros? Extremely stingy serving sizes and awful customer service. Charge more from the start and offer adequate serving sizes.
Racheal Stearns
Can you teach your employees to care a little. Presentation is everything. Don't want to feel like I am in prison with my food being slopped down infront of me
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