Sean Lamont
Ordered 2 subs for pickup. Pickles were small and mangled. My sandwich was very unappealing and had a slimy texture to it. Ate half and threw the rest. Wife at half of hers. $20 wasted. Used to be good. Not sure what happened.
Dylan Dean
Fast, Friendly, clean, and tasty. I come here often its the same experience every time. Food usually takes about 4-7 minutes and so far its always been accurate for me and my large group of friends that I definitely have and go to lunch with regularly.
Darin Lunde
Very nice place! The staff there are always fast and never get my order wrong. The restaurant is well laid out, typically spotless, and never too busy. Great place to stop and get a sandwich!
John Fetters
Food was good as always, bit manager was short and snippy. Rude personality and should not be working the front line.
D Smith
Not being negative but with what you pay for food on a lunch break from FHS...did not expect grilled chicken in chunks like Oscar Meyers, didn't think it was going to bagged lettuce (taste like it smells), 2slices of wilted🍅, and a side of chili (Hormel should check and see if they copied them)! My only regret is not donating because you have appearenly have cut food costs for the Firefighters!
Gloria Mason
First visit. Had a salad which was decent. Will try a sub next time.
Chris Neff
Normally we have a great experience, however not as much this time. I'm sure it's due to new employees, and yes we will return. This is what happened; Our daughters sandwich had to be remade because it didn't include the correct toppings. Yet after the remake, it still wasn't right, but she was hungry so she accepted it. Our son's sandwich included a topping he didn't ask for, but was able to pick them off. The food is always good, we just wish they would pay closer attention to the requests.
Bret B
Had a small issue with this location. To be fair the owner contacted me and he was awesome at getting this resolved.
Emily Anne Kleinmeyer
I just had one of the worst customer service experiences here. Not only was my PREPAID online order eaten by staff after I was just over 30 minutes late to pick it up but the staff working acted as if this was not only OK (and even my fault somehow) but reasonable and funny! The person who was at the register was polite but 2 of the other 3 working were snarky, rude and claimed that orders are only saved ~15minutes before they're gotten rid of, one pretending it was in part due to a "health code". They kept making excuses and claiming it had been an hour, which was completely inaccurate. I have worked in both food service and customer service positions, including management roles, and clearly there is a lack of training and/or standards within this location. No matter the taste of food, service like this will result in never returning and sharing my experience with all I know, as well as the GM & store management. I hope they realize how ridiculous their attitude towards the situation was. If they had treated me with any respect or kindness I would not have been nearly as frustrated.
Jennifer Alyssa Murphy
This restaurant was clean, nicely decorated and had a very kind staff. It was also a very family-friendly environment, people could sit down and watch one of many different television programs without being drowned out by all the noise!! Most importantly, the food was delicious!! I would definitely recommend this to all of my friends, and will be returning on more than one occasion!!
Toni Swarts Whiteside
Ok Firehouse subs on Edgewood is the BEST! Service is always great, staff is always friendly and helpful, the place is always clean and their tuna is the best in town!! Great job Firehouse!!
Jon Trimble III
Good food, but was dirty. I was one of two tables & floor was not swept & over half the tables were not cleaned. Never going back
Chris Slaton
OK so this is the second time we've tried this place, they are getting a two star because we did build your own. Last time we did this and said no onions,, and the had a lot of onions.. this time we said no onion and swiss cheese, the sandwiches had lots of onions and cheddar cheese.. they need to take orders differently if they can't get it right..
Lisa Flockhart
A family of 3 was at the counter ordering when we walked in. We were not welcomed to Firehouse upon entering. We waited for what seemed a long time to order, finally ordered, and was not asked if we wanted to round up and donate our change. Mom and I each ordered a 4" sandwich and it took 10-15 minutes to arrive to our table. While eating, we heard a lot of bickering behind the counter amongst the workers. The subs are great and the beverage selection is awesome. I also like their cookies. Maybe todays visit was a fluke, but I like the atmosphere at the Marion location better.
Greg Harrison
Great food and very clean service was fast highly recommend.
Chris King
Love the food and staff was completely super nice! Great lunch for anybody
Joe Dougherty
Amazing food! Great customer service! Love that you can donate to Iowa Public Safety! My father and I have been medics for years. Happy to donate!
Stacey Nacole Kurt
Excellent service! Our subs were very good! Additionally the extra few cents going to firefighters is a great service & a way to say thank you!
Chris Potter
Took my wife and daughter there it was are first time there and it FREAKING ROCKS and the staff is freaking awesome we will diffently be back for sure.
Jimmie Toothman II
Manager was very polite, restaurant was pretty clean for being middle of lunch rush. I just wish they would get rid of those all in one soda machines... my Coca-Cola should not taste like orange and vanilla mixed in it simple because someone got those flavors beforehand.
Linda Pentecost Waite
So excited you are on the SW side of town! Are you honoring Veterans on Friday? If so, we will be over! ďż˝
Karen Hinshaw
My favorite place to eat..moved here from Texas so was glad to see one here!! Glad one is closer now so we can eat more firehouse subs.ALWAYS CLEAN & FRIENDLY staff. Whenever my son & I want something special we both agree "FIREHOUSE" There's a lot of sub places out there ..Firehouse subs have unique & fresh ingredients ..luv the sofa machineđź‘Ť
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