Reviews Firehouse Subs

For a chain sub shop, it's good. Had the club. A little skimpy on the turkey. Ingredients were fresh and prepared well.

Amazing place for subs. Highly recommend the Cajun chicken. Subs here are above par, fresh ingredients and just great quality. Prices are very fair for what you get. The pace in making the sandwiches here could be a little faster but once you start eating, its worth the wait.

About two years ago, I started coming to this location on a regular basis. It wasn’t until one bad experience that changed my whole opinion about this location. One man, who no longer works there, was extremely rude to me when I asked him to remake my sandwich because he prepared the sandwich on a used cutting board. As someone who has severe, life-threatening food allergies, making a sandwich in such a way could cost me my life. He huffed and puffed because they were busy and I ended up throwing my sandwich away because I did not feel comfortable eating the sandwich he remade. I understand the risks of eating at restaurants; however, there are certain accommodations I ask to mitigate the risk of cross-contamination with one of my many allergens. Nothing hard, just a few added steps to ensure my safety - change gloves, new cutting board, new knife... that's it. I have walked out of restaurants before because of rude employees who refuse to take precautions or people not being able to accommodate my allergies. After that incident, I stopped coming to this location. It was not until about 6 months ago that I decided to try this location again, to which I am very happy I did. They have been the absolute best location, of any restaurant, I have ever been at. All of the employees are friendly and take precautions to ensure my safety. From the start, when I walk in, I am always greeted. The manager, Hunter, is extremely helpful and cautious with my allergies, going out of her way to ensure my safety. When I walk in she goes straight to change her gloves, get a new cutting board from the back, and a fresh, clean knife from the kitchen. She carefully prepares my food and does not seem to mind when I watch her prepare it to ensure it has been prepared correctly (some people get nervous or make rude looks at me if I stand at the end to watch them prepare it). Need I remind, this is my life on the line. One mistake or wrong condiment, like putting mayo instead of mustard, could be at the cost of my life. At this point, since I have been coming here for about 6 months now, she knows my name and my regular order that I place, which is very impressive and makes a long-lasting impression, showing me that the employees actually care about their customers. Kaylee, or Kat as she preferred I think, is another awesome employee that is extra cautious with my order due to my allergies. Tonight, I watched Kat go as far as to open a fresh bag of lettuce (they were running low anyways I believe) and get a plastic spoon to scoop my chopped pickles to ensure there was minimal to no cross-contamination. The lengths these ladies take to ensure my safety is absolutely amazing, I wish every restaurant I dined-in at would take extreme caution like these two young ladies have done. There is another gentleman there that is also extremely cautious with my allergies, although I have forgotten his name. He is a young, blonde-headed boy, but he is amazing with my allergies as well. I have never felt more safe eating at a restaurant than I do at this Firehouse Subs location, which is saying a lot. I just wanted to express my gratitude and thanks to these workers who take the extra time out of their days to ensure my food is safe for me to eat.

Great service and great food! I'm glad you're open later than 7pm now. Also, please get your app fixed, I've got over 10,000 points saved up!

My experience here was awesome! First, the food was so fresh! My family dined in, and we were really pleased with how delicious the subs were. Additionally, the staff was extremely polite--and it was a gentleman by the name of James, I believe--who took our order and ensured we had all we needed. I was cashing in on a birthday sub, and he wished me a happy birthday and also remembered my name as we left. Though there were self-serve trashcans, he took our trash from the table himself, so we wouldn't have to trouble ourselves. The staff who made our subs was also really kind and hospitable. I would visit again for sure and highly recommend! This staff knows how to treat customers!

It is in a very convenient location, my food was ready and waiting for me when I walked in, and was as warm and delicious as if they handed it to me right after they made it, the employees were extremely pleasant and had excellent customer service skills... They should be recognized..