Ok, wow! This placed exceeded expectations. When I got there only the drive thru was open and there were about 5 cars ahead of me. After the second car I could hear the guy in the speaker saying the system was down and couldn't take orders for ten minutes. Me and a few other cars waited. Once it was up and working we put out orders in and the line started flowing again. I got the Fish Sandwich and Fried Okra with a Sweet Tea. I must say, even with the wait this is still one of THE BEST FISH SANDWICHES IVER EVER HAD! The entire meal was hot and fresh and the okra and fish were crispy! This tartar sauce is something special. Great meal served by smiling staff!
I've had the food before and it's always on point (orders aren't wrong, food isn't cold, etc.). The service is good. I complained about closing times but I got that wrong so I'm adjusting my rating. Also the management reached out quickly about my complaint so that's awesome.
The atmosphere is just alright but the food is what I was here for so I'm happy.
First time trying was not let down. Ordered the shrimp and fries and could not resist the funnel cake fries. everything was on point. Customer Service was good as well.
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I haven't been to Captain D's in a year or so because the last time I ate there I got sick. Well I am kicking myself right now because 2/25/17, I went back. I wanted some fish so bad and it wasn't a another place I could go, so with hesitation I went. I thought maybe it would be like it use to be before management change. I would go and the food was always fresh made to order, like I like it, i don't mind waiting at all. You can't have fish just sitting around, you can get sick or worst. Well first off I ordered the same thing I've always have and the cashier I felt tried to cheap me 10 pc fish only, large coleslaw and 2 orders of bread sticks. First the meal was done really fast I was shocked. It was not good. The fish was brown and did not look like it use to. I was really scared to eat it and i didn't. It was a waste of $25.00. The Manager also has a long ponytail and he is constantly in is hair and don't wash his hand after. I told him not to touch my food at all and made sure the cashier only handled my food. I won't be back.
UPDATE from 2/25/17 - It's February 26, 2019, yep it's been that long since i went back to Captain D's. and after saying i would never go again, but it is under new mgmt. I have to say the restaurant had a very fresh smell walking in. You can tell the Manager likes his store clean because i seen him helping clean up. I ordered my usual. I was shocked the prices had really went up, it cost $32.00. But anyway, the Manager was very nice and he was helping everyone and he washed his hands when he did, which i liked. He was very friendly along with the cook. The food was fresh and looked really good. I was very pleased when i got home, the food was still piping hot and it was really good. I am glad that it is under new mgmt. because Captain D's is back to the way it use to be. Thank you Mr. Brown- Manager. and i don't know his name but the cook with the dreads/braids, you did an awesome job and had the best smile!!! I only left off 1 star because of the price went up and the fact you can not use the Captain D's coupons that Captain D's Corporation Office sends me. But overall the food was great and the store was clean!!!
Given immediate service was given they have a Senior Citizens day on Wednesdays the staff is really professional and they look forward to helping people
Love the food. Fries are not good always soggy.
The only reason I took one star away was because hush puppies were a side when they should be a part of the meal. Everything tasted as expected, and the service was quick. I like this location.
Nice employees and food was nice and hot enjoyed it
Excellent food and service. Food doesn't take long to come out and it's hot and fresh. Ladies working here always checking on you.
Best one in Charlotte for fast friendly service and freshly.prepared food
Drive Thru Only.
Good Food.
Good Employee Experience.
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