It was our first time trying the food here, we loved it! The burgers are more thin and crispy. It tastes more like real pressed beef, compared to Mc Donald's patties. The fries are super thin, but so crunchy and good. We tried the cotton candy shake, it tastes more old fashioned than the cotton cand
Every time we try to give this place a chance, we regret it. The employees here hate life and make it known by how incredibly rude they treat customers. We are very understanding people as we've worked in the restaurant/service industry. However, it is unacceptable how the employees treat people. We
Awful experience waited in drive through for one hour. Did not get chicken strips for kids meal . Went back to window walked up to window was told "don't be knocking on my window." Told him male staff I did no get chicken strips. Was told to in back in line and drive around building. Finally got str
I buy my mother a Steak 'n Shake shake at least 3 times a week from the location on the corner of Gunbarrel and Shallowford in Chattanooga. She is in a nursing home and this is her one guilty pleasure. I can understand the slight rate increase lately, however that doesn't explain the reduction in
This place has been the pits for 2 years now! Never fails that the burgers are always cold when you get them and the fries are soggy. Anyone reading this you can put all the complaints you want on here but when you try to call the store or office they just don't give a s*** and never return your pho
The last 4 times we have gone our order has been wrong. This has only happened going through the drive thru. Ordered only 2 items earlier and they forgot the fries with my husband's meal and gave me someone else's sweet tea. While the food itself is good your might be look elsewhere to actually get
My mom and I had not been to Steak 'n Shake since before COVID. We were unaware of the dramatic changes that happened in the interim. Apparently now the potential diners have to place their orders at (or near) the cash register, then seat themselves. When their order is ready, they have to go pick i
There is not enough space on here for me to explain how wrong my family's experience was today at this restaurant. Something at the establishment needs to change and soon. It's easier to say what was right. One of my granddaughters loved her fries and the shakes( that we got 1 at a time over a 30 mi
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