Great food no wait. Lots of options. Famous for their PBJ
First time at Potbelly, and I was blown away! Great service, soft and crispy toasted bread, and excellent texture and toppings. I can see why this chain is a Chicago favorite. I ordered an original vegetarian Mediterranean with pickles, onions, tomatoes, and Italian seasoning. A great combo- highly recommend.
Crumbs on table situation with overflowing trash. 1-star less. Like most fast food chains, cleanliness is an issue pre and after pandemic.
CHICKEN POT PIE SOUP — I appreciate the cashier's thoughtfulness that order is 5 min delayed due to Cooking Crust. However, the crust did taste uncooked doughy/flour-ish. 😐 Still finished it with light suffering.
As always with all Potbelly locations, you always double check your order with multiple items as something is always missing even though noted on app. Reading is optional these days.
I ❤️ this location as it's inside the historically beautiful ROOKERY (also, the location name on app). Kinda secluded and special.
The feel of the restaurant is nice and warm, you feel comfortable sitting in while you eat. The sandwiches on the menu are delicious and no two are alike. You can also add other toppings on your sandwich then what it already comes with. The variety of soups is pretty good too. The service was fast and the workers were very nice. 4/5 stars would visit again
Ordered pickup. Was ready promptly when I arrived. Food quality was terrific.
One note: the location on google maps is incorrect. The restaurant is on the side of the building facing Adams, not the side facing LaSalle. It took me a couple of minutes to find because of that.
my experience today was wonderful at this location. first of all, I LOVE Potbelly's food, but ive found that not every shop has the same service and atmosphere. this shop blew me away how well they are run. i got through the line very quickly. everyone was friendly. they got my order right, rung up quickly, and there was no extra time for my warm sandwich to cool down too much. i am very very satisfied and I would love to make this my new shop, especially since it's so close to my job. great job, guys!
Nuki went above and beyond for my work group. Got out lunches with every detail - made us feel welcome and got us our lunch quickly! I wish we could’ve tipped, so I’m hoping the owner sees this and throws her and the staff a Christmas bonus! :)
I've been here a couple times now and have had a pleasant experience each time. Both times have been online orders and my sandwich was ready at the advertised time and tasted delicious. The employees are extremely friendly and made me feel like a valued customer.
Due to COVID, breakfast options were limited around the loop. Potbelly had temporary hours and didn't open until 9. I was getting a late start so it worked. I had a sausage, egg and cheese sandwich and a coffee. The coffee was fresh. The sandwich was good and hot. Hearty portions for breakfast. They were keeping the dining area very clean. The spacing was comfortable.
The staff here is truly amazing! The manager was so polite and welcoming! My food was hot, fresh and prepared perfectly! I definitely recommend this location!
Same great food. Some of the staff could be a little more engaged with customers. Employee in front of me in line was ordering her own food for lunch. She was talking on her iPad (I do not mean iPhone) while ordering and holding up the line.
Lots of seating and convenient location.
If you’re looking for an alternative for all the unhealthy food downtown this is definitely a great choice. Way different feel then subway and your other sandwich choices. Don’t get me wrong they have things on their menu that will add to your calories, but they definitely have a multitude of healthier choices for the average consumer.
Potbellys was right outside our hotel and we ate there several times for breakfast and lunch. Their milkshakes and cookies were great too. The price of food was very reasonable compared to other places. Would definately go back.
This is by far my favorite Potbelly location in the city. The employees here are actually friendly and the food is always good. This location has a great atmosphere and I enjoy sitting in here to eat my food.
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