Linda Hall
I always love stopping at Panera. Grilled cheese and tomato soup today. The grilled cheese could have stayed on tbe grill a little longer, but it was still good. Really, the only negative thing was the coffee I got was luke warm. I opened the microwave that was available to heat my coffee and it looked like a science experiment in there. Cleaning that should be someone's side job. The service was very friendly.
Ellisa Ann
Huge thanks to Manager Nick @ this location for going the extra mile to help follow-up with a missing drink from our delivery order. He personally contacted Door Dash to remedy the situation and make sure our order was completed. A rare find of excellent customer service & follow-up! 🙌🏻
Peggy M
Have eaten at this Panera one time. Ordered the broccoli cheddar soup along with another person, during a busy weekday lunch time. Took about seven minutes to get our food. Soup was very good. Atmosphere was very nice, fireplace going.Prices at Panera are a little high priced, but I do feel like I get quality food. The service was good.
Becky Jones
Nick and his crew in the evening ALWAYS take such good care of me! My order was perfect (including even slicing my apple!), the restaurant was clean, and our order was ready quickly! Great job, Panera!
Karrah Holman
I would just like to say I had an amazing experience with one of your workers. The young African American man who was there on Thursday may 21st at around 12:30pm who cashed out my order has the most incredible can do attitude ive ever seen in any worker. Especially in times of crisis like this. That young man definitely is gonna go far in life. Just wanted to leave a positive
review for him. 10/10 would reccomend coming back.
Lecia Maloney
Service was great. An older lady took care of me. The coffee pots were empty but she jumped on it and had me a cup of coffee fast. Also sold me a loaf of sourdough and tub of walnut spread that I took to our Family Christmas gathering. It was the hit of the evening.
Emily Heckman
Good variety of food, one of my go to places. The best soup I've ever had, but they could improve of having more workers and register operations. Delicious drinks! A lite expensive but it's worth it.
William Rogers III (Will)
Become a regular like me!
Everytime I go there, there are familiar faces, both employee and visitors. I am now a regular for these reasons:
1. Open later than coffee shops
2. Good WiFi
3. Free coffee refills with their mug (MyPanera+ is $9 per/mo for unlimited coffee)
3. There are about 4 tables with outlets
4. Music isn't too loud
Downsides:
1. No bike parking
2. More outlets would get more customers to stay longer
3. The blenders are pretty loud, but those mango smoothies may be worth it.
Beth Margaret Rodgers
It's an awful representation of a great brand. Panera for me is a nicer restaurant than your typical fast food joint. The staff at this location is embarrassing. As soon as I got there before ordered I had a young man berating me about how much my North Face jacket cost. How ghetto. What kind of staff are they hiring?? What kind of people are representing such a wonderful store? So sad.
Erin Dougherty-Schmidt
I don’t know why I’ve bothered to come to this Panera; every time I come the service is terrible, the food takes FOREVER to come out, and at least once the lettuce in the salad was disgusting, Brown and mushy and slimy. I waited just now at least five minutes to order my food because the cashier was making smoothies, even though other people were available, the people making the food didn’t know what they were doing, and there was no manager around.
Edit: once I got my food, it was incorrect, and when I brought to the stand the worker threw my correct order in the bag and spilled my chili. This place is horrible!
Kimber Crutcher
I come here at least 3× a week. Customer service is always horrible. The cashiers always have bad attitudes and lately the food has been subpar. The greens were far from fresh yesterday just horrible and the Green passion smoothie was not well blended. The spinach leaves were not even blended into the smoothie and wouldn't even come up the straw. I spent $30 too, much for such a simple meal not to be right. I want my money back����
Helen Sanborn
Worst service ever... the staff is incredibly rude and unprofessional, managers included. They rarely get our order right, and some huff as if they are inconvenienced to their poorly executed job. Worth going out of our way to another location to skip dealing with it. This cannot be the only west side young people in need of a job...
Julie Wolff Wright
Is it difficult to toss a container of cream cheese in a bag? I get a dry bagel for breakfast because apparently it is.
Kiki Johnson
This location opens at 6am at 6:05 am an employee finally comes to the door after they all watched us stand there waiting patiently and informs us that they will be opening late because they don't have cash in the store and have to wait on management to bring some
Whitney Kisner
Ordered online an hour before my scheduled pickup, waited 45 for my food after the scheduled time along with several other people. People who walked in were given their order before me. Got my order and food was missing which they corrected. Got home and the sandwiches where wrong. Very disappointed
Jaime Lynn Bollmer
Usually love going here.. but we ordered a chicken salad sandwich today and it had only a half dollar size worth of chicken salad on it.. and our chicken tortellini had one sliver of chicken which wasn't even able to be eaten it had a tendon in it...
Robin Russell
I had a mocha frap, tried a flat bread turkey and ended up eating the turkey, bacon, and tomatoes. My daughter and grandson had smoothies, and We had cookies. Yum.
Leah Relko
This is a terrible location. I have waited over 20 minutes every time I have come here... when I came the first time, the cashier was annoyed by the face our gift card didn't swipe and she had to type it. She literally said "I don't want to but okay" when we asked her to type it in... people ordering after us get their food before us all the time, the employees say profanity loud enough to hear. They are so slow, management doesn't do much about it, I have never had a good experience at this location and even though I live here, I will go to other locations.
Jon Breen
The worst; overpriced, dirty, and terrible service
Olivia Burnhimer
I had the absolute worst experience today when I ordered carryout. Certainly not worth 12.00. My avocado was old... And do you call this turkey? It looks like somebody threw up on my "panini"... Which wasn't even toasty. It was like eating mush. My tomatoes were falling apart and tasted horrible. The lettuce was old and wilted. I am not happy and will never patronize this establishment again because this isn't the first time it's happened. No more chances, Panera.
Timothy Kisner
Don't tell people their food will be ready at a certain time and fail to deliver. Absolutely ridiculous. Wasting my lunch time sitting here on your failed abilities to get food out. The order was placed well over a hour before pick up and still can't manage to have it ready.
Becca Downing
Terrible experience at this location. Ordering took way too long and we waited for our food for 20 minutes. When we finally got our food, the order was wrong. We like panera's food but will NEVER visit this location again.
Mya Banks
Staff was very unprofessional. They were yelling to each other while customers were in line as well as swearing. The smoothie I received was very watered down. The employees were also playing with the smoothie machine and making their own. I don't think ill be returning to this location again.
Kendra Reynolds
Everything was okay but it was really cold but other then that no problems
Maggie Perrino
Did the rapid pick up and they left out a sandwich. Disappointed that no one checked the order and that my money is gone for a product I did not receive. I don't have time to go back so this review is the only recompense I'll get.
Susane Rizzo
Was my first time there and is a good placer, good food and good service
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