Jim Harrell (LarderRoom)
LarderRoom...This McDonald's has all the bells and whistles. They have a great drive-thru, kiosk ordering, in person ording and even order from the app and have it delivered to your table. The staff was busy but pleasant. The restroom was clean. I just ordered nuggets and fries, and it was promptly delivered to my table. Oh, and I alsontried the sugar-free vanilla coffee! Good! Overall good experience. I did get charged $.25 for a water cup, but such is life!
Bob Chilton
The drive through was very fast and the food was made fresh and hot, I had 5 cars in front of me and it took less than 5 minutes to get my order. I highly recommend this McDonald's if you're hungry and in a hurry, you won't be disappointed.
Shirley L
I have to say this is the best McDonald's I've been to in a very long time!! The crew you had working on 11-4-2023 around 930 am was outstanding!
Chris Breig
Great experience. Fast ordering. Great service. Correct order. Clean restaurant. Great job McDonald's
Chris Breig
Great experience. Fast ordering. Great service. Correct order. Clean restaurant. Great job McDonald's
E. “Doc” Siler
Took my 5 year old daughter in for a Happy Meal and the staff was 10/10 great to us.
Luis Acevedo Jr
Got my food quick and the staff were very kind to me and joyful only thing was no water bottles? Which was pretty weird
Casey DeBoard
Eastgate McDonald's is really on the up again right now 👀it's been a long time since I've had fries this hot and fresh from this location. The service has always been amazing but I could even see the individual spots of condiments if you take the burger apart. Not messy when you unwrap it, you can tell everything was done with a purpose. That's the care you want to see in fast food. I'm lovin it.....no pun intended but it still worked
Kat Lady66
It was a pretty quick through the drive-thru. The employees were nice. Didn't seem particularly friendly though.
Jeff Drake
This is an absolutely awesome McDonald’s, if you actually go inside. The drive-thru has never struck me as anything special (no better nor worse than most other McDonald’s drive-thrus). However, walking in, I was immediately greeted by a cashier, who knowledgeably answered several questions, told us their current specials (which saved us about 20%), took our order, and gave us a number so we could sit down and wait for our meal to be brought to our table.
The table itself was really neat: it has several dozen touch-sensitive lights beneath the surface, so when you set something down on it, the light beneath it turns on or off or changes color, seemingly at random. Each table was also very obviously set up with kids in mind: in the middle is a whirligig containing activity-pad placemats and several boxes of crayons. My five-year-old sat down and immediately began doing the activities, not stopping until the waiter brought our food.
The only reason I didn’t give five stars—because it really was quite awesome—is a very basic oversight: like most Cincinnati-area McDonald’s, they seem to have an aversion to diet caffeine-free drinks. Most McDonald’s across the country (at least, among those I’ve been to) have Minute Maid Light Lemonade, and some also have Caffeine-Free Diet Coke. This one has regular Minute Maid Lemonade and regular Diet Coke, but neither option is both diet and caffeine-free. (And of course, most competitors now have Freestyle machines, which also include Diet Sprite, Diet Fanta, Diet Barq’s, etc..)
Still, overall, a great experience. Fix the limited drink selection, and you’ll have a five-star store on your hands!
Elisha Lancey
Me and my fiancé came here this morning for a breakfast meal together after a long night at the hospital. We ordered a big breakfast, side of gravy, steak egg and cheese bagel, chicken mcgriddle, and two teas. The whole time we were eating, we were commenting on how good the food was! Normally when I ask for extra sauce on my bagel, they barley give me any. Makes me so mad. But this one was perfect! The meat wasn't over seasoned. It was perfect and oh so good! We talked to the managers on our way out and told them that it was definitely the best food we've had from McDonalds. We will definitely be back! Thank you so much!! ���
Randy Longbottom
The place was a pig sty. Garbage on the floor, every garbage container was full. The date on the tea was the day before. The drink station was dirty. Both ketchup dispensers were empty. Honestly the worst I’ve seen. I even took pics.
Josh Hannah
Consistently the worst fast food experience you can have. Congratulations on hitting the mark every single time. I’ve never seen a slower restaurant.
Thomas Shay Arnett
Hey there MacDonald's So I do know the Eastgate McDonald's is a good place. But tonight at 1:10am I pulled up to the drive thru to begin my order. I ordered 1 cheese burger. Let me repeat that McDonald 1 single cheese burger. It is your most basic burger that you serve. So would you please care to explain why I did not leave until 1:30am. It took 5 minutes for anyone to ask for my order and that was only after me saying hello a few times. After that you took my dollar and proceeded to let me sit at the second window for 15 minutes. I have never complained about your restaurant before because I understand that even if there was a mess up or wrong order your staff always handled it with perfect customer service. But tonight I was the only one in your drive thru and to take 20 minutes to figure out how to put 6 things together to make a burger is unacceptable. You moved from one side of SR 32 to the other. I am sorry but it's not like I drove up and bought $50 worth of food because at that rate I would have had the common sense to know that it may take a minute. I mean I used to work at McDonalds and I know even if you made it fresh I know it takes less then 3 minutes and then to assembly of the burger takes 45 seconds at the most(which I doubt you did cook me a fresh one). You can just take what they taught you at the first store walk across 32 and make the same thing. At 1am service was none existing, unapologetic, and slower then if I cooked it fresh at home. I never do complain ever about any customer service business I walk into. I never complain about McDonald's. But I would like a response for this kind of service and I don't want the generic corporate apology. I would like a human response to answer for this.
Willie Tansey
My company and myself spend a good amount of money at this McDonald's mainly on Saturday's and for lunch and I came in this morning to buy brunch for my shop, at 10:25 I sat in the drive thru until 10:34 and the employee told me they are no longer serving breakfast. I will never recommend this location to anyone and I will make sure we go somewhere else unbelievable
Susan Sheppard Staton
My last visit a few months ago my meal was brought out in a cute plastic basket, I was very impressed. This time my number was just called and I had to go get my food that was just on a tray. It's not a big deal but the other way was such a nice little touch.
Brent Brown
I've been there multuple time after 10 pm the fries are always cold and under cooked. one time I found my mcdouble out of the wrapper on the bottom of the bag. Worst McDonald's to eat at after dark.
Paul Luers
This has got to be the worst McDonald's ever! Everytime I come in or drive thru, my order is consistently wrong. The service is extremely slow and very unfriendly. I'd rather have the old one across 32, it may have been old but it was very efficient and polite employees. Something needs to be done about how terrible this place is ran.
Lisa Wamsley-Martz
What's the deal with this drive thru????? It's a 30 minute wait to get your food!!!! Buns are always stale and the English muffins are always burnt and hard to chew. Horrible!
Júa Eloise Locke
Okay first of all, the lady took our order down wrong 3 times after repeating is 3 times... got our food and she allowed another client to put her hands in our fries, when I looked at my burger it was not what I ordered! After repeating it 3 times....
I then get dirty looks and get questioned on what I ordered, I state again AFTER REPEATING my order 3 times! This McDonalds has the most rude and incompetent staff members! Not impressed
Lori Gallowitz
Drove thru around 1:30 Black Friday morning. The lines were very long but the service was great. Very friendly drive-thru presenter. Even got to laugh with her a little. It was a nice reminder to always "Take the good with the bad."
Albert Ilgenfritz
By far the worst McDonalds ever brand new store llast weekend we got in there none of the from cash registers were working we waited for 20 mins still not working over heard how the manager was talking to her employees like they were trash in front of customers it was the girls first week working there I felt so sorry for her I had to leave no employees should be treated like that I had to leave tonight we waited for 20 mins on ouour food it was cold half the menu board was not working this mcdonalds was built so fast they forgot to build it right I'll never go back
Preston Hughes
New store, same crap service. Made a point to ask and double check to make sure everything was in the bag. Kid at pickup window assured it was. It wasn't. That douche shouldn't be allowed in a drive thru EVER!!!!
Wes Lay
I wouldn't even give this one star but it's making me. I went through the drive through of the new location since the moved it, this is my first time at this new location, and I have to say. For 1 am and no customers in line but me they fucked up my order bad, pulling in I had already gotten a bad impression with employees sitting on tables watching the tv in the dining room but I shrugged it off as its 1 in the morning and they aren't that busy, as I go through the drive through the intercom volume was so quiet that I had no idea I was being spoken to, and then I get the the window and pay for my food and pull up to the second window where I'm basically getting my drink shoved out the window at me, the employee was very rude and I get my food and make it home because I had just gotten off work and half of my order isn't even in the bag, how it's that difficult to forget to give half of an order to someone when there's nobody else in line astonishes me. And here I thought the old location was bad.. This location is just pure shit and it was a horrible idea going there, I wouldn't recommend, the food I did receive was undercooked and chilled slightly, 0/5. I big fuck you to this grave yard crew. Sorry not sorry.
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