Today I went to the mall to get my 15 year old a cookie cake for her Birthday. We went close to the end of the day. They were less then 2 hours away from closing. She wanted a full cookie cake. I think the lady’s name was Shannon, she was a manager. And she was absolutely amazing. We have an inside joke in my house, and I call my girl baby Lucy (Lucifer) I wanted to put it on her cookie cake, but of course she wanted her name put on it! So we went with just a simple happy Birthday! Of course, with it being so close to them being done for the day. We were not expecting nothing fancy. But when I tell you this lady went above and beyond. When I went to pick the cookie up, I couldn’t have been more happy. And to make it better my birthday girl absolutely loved her design as well! 10/10 would definitely recommend!
I ordered a cookie cake for my son’s second birthday! They did NOT disappoint! My order was above and beyond what I could have thought of! The staff was extremely kind and put in so much effort. You can really tell they enjoy what they do!
Cake I ordered last year was done poorly. When I called to address the issues and dissatisfaction with it the promptly gave me a certificate for free 16" round to use within one year. I just used it today to pickup another cake and there was a total difference in decoration. Much more detailed and resembled what I requested compared to last time. Great customer service and decorators combined with delicious cookie cakes and other deserts.
I called the night before for a custom cake. I texted the helpful worker the picture of the cookie cake I wanted. They were able to make it work! The manager even called me the next day to confirm everything and make sure I got what I wanted.
Edit: bumping up stars because I put in the change to Google’s listed hours. I still wish they had done it themselves first.
Love them, but their hours are marked wrong online. Second time I’ve come recently and they were closed when their info online said open for a couple more hours. I’ll definitely change the star rating when it’s fixed because I love y’all’s cookies above anyone else’s...
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