This is is first time I have eaten inside this location since moving to Cleveland. I was unaware that orders are now taken at the register but the staff was very kind and explained their new process to me. My food was excellent but what stuck out to me the most was that their managers were working f
I remember when this business opened. I was so glad that they opened here in this town. This Restaurant is always clean and the bathrooms too. And the employees are friendly. The food is always fresh and always hot when it gets to the table. The servings and the price is always fair. You got to have
Not the employees fault, this goes on corporate. What was once a very prominent and proud restaurant chain has purposely tanked or has been hostile taken over. The Pandemic is over. Like it or not its gone but you would think your back in Spring 2020 at Steak n Shake. You can dine in but you get NO
They are never open. They keep updating their online hours and saying they are back to being open until midnight. But on 5/17/22 they were closed prior to 8pm.
Guys... we are past being short employees due to Covid and stimulus checks. If you can not keep normal hours by now then there is something
My experience here was beyond unacceptable. I placed my order through the drive thru. There was one customer in front of me waiting on their order. I waited 20 minutes which is crazy! I finally got out of line and went inside. I asked the employee why the car in front of me wasn't asked to pull forw
The food was ok but like most places it's suffered since the Covid pandemic. No more waitresses. You order and pick up at the counter. That's all ok but it takes away from the Steak 'n Shake of yesteryear.
Worst service in Cleveland they should have never stop having waiters and waitresses…..never once got asked if I need anything the hole time I sat down and ate my food
Great strawberry shake and love their burgers! Those shoestring fries are good, too. But whoever the lady was that served through the drivethrough on Friday night, Feb. 11th 2022 deserves a raise or a bonus or something. She was so awesome even though the lines was massive bc of a wreck. Thank you f
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