This is my first time at insomnia cookies. Let me just say that since they make the cookies fresh onsite, be prepared to wait a while for the cookies to bake and cool off, but the wait is absolutely worth it! The staff was super polite and kept updating us about the wait times. The cookies are warm and fresh, and delicious!
The girls working tonight were so friendly and patient with the line of customers. The cookies were super yummy, warm, and fresh. These girls totally deserve a raise, 10/10!!!❤️
Krishna Bhavithavya Kidambi
+5
We went into the store and ordered. They only let one customer at time which was nice as the store was small. We got the brownie with ice cream. The brownie was a little on the hard side but had a lot of flavor to it. The ice cream was also good. It a a nice place to treat yourself. The staff was very friendly too.
Thee most amazing cookies ever. I'm in LOVE with the salted caramel delixe cookies. I also tried the new blueberry pancake cookie which came with maple syrup and it was delicious
I went here for the 1st time to satisfy a pregnancy-related sweets craving. Worth it! My kids loved as well...make sure to eat the cookies warm!! Place was clean and not crowded when I went (830pm on a Friday night)
Was previously provided a military discount and the next time told there isn't one, when I insisted I received one I was offered one cookie for 1 dollar. Previously provided a percentage off and this time the manager was called and she was a bit rude in handling the order. She didn't speak to me but I heard her over the phone talking to the associate and then said oh I can speak with the customer as well. No thanks. Learn to better communicate and make sure all employees are trained the same.
Updated 1/22/2022
The manager was there when returned to give them another shot and she was warm, friendly, and pleasant. The service was next level. I believe in second chances and I'm glad I gave them one. :)
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