Customer service is horrendous. It was my first time having Panerabread and I am never coming back. We ordered online and they most likely gave the order to the wrong person (when I got there, my order was nowhere to be found despite getting a message that it was done). The workers never ask if you
I ordered 2 grilled cheese sandwiches through DoorDash from Panera. I live 2 minutes up the road and this is what I got. I Went through the drive through and I was told it was undercooked and the cheese was supposed to be melted. They didn’t have anymore regular bread and I could not get anything el
Other reviews are correct. Horrific customer service.
Ordered a Caesar Salad with no chicken. Got home and there’s no croutons either. It’s just lettuce in the bowl. I’m pregnant and can’t eat much because I’m constantly nauseous, so yes. I want my croutons. I need the extra calories and filler whe
Really Good food, it was fresh and hot. restaurant was clean an well maintained. Exceptional customer service. I had never been here before. Employees Treye and Emily were so helpful and friendly and went out of their way to suggest items they thought I would enjoy and I did. They answered all my qu
When I walked in, I can already hear the cashier with a big attitude with a woman who was in line ahead of us, when it was my turn to order I asked for confirmation if they had any watercups and she said “Well you’re gonna have to ask for one” as I was asking… then when I was walking out a lady aske
As i waited for 2 minutes at the empty cashier near the pastries, i watched 4 workers who were working at the other end of the counter. They all saw me waiting and never acknowledged me. I noticed a kiosk, so i gave out a try. The scanner was inoperative on the credit card swipe, so i moved to anoth
I was in drive thru Ten Minutes until closing time 9pm and I was told there WERE not taking no more orders. There was one vehicle in the drive thru. I was wanting ONE item ONLY. I called the store and ask why they didn't take my order because I was there before closing time. The guy on the phone sai
Customer service has tanked astronomically over the last years, most noticeably in the last 6 months.
This used to be a rather upscale place, with excited staff. Now outside of kitchen, the older women part of the lunch rush shift are incredibly crude, condescending, and treat customers like they'd
An error has occurred! Please try again in a few minutes