Review Burger King - Collierville

Let me preface this by saying that I went to this BK daily at lunch because it was the only “Vegan Friendly” cheap lunch in the area, the staff there were nice, they took time to learn my order, honestly can’t complain. However the late shift staff have always been slow and bad. I maybe had one order that was right in the 5-6 times i ordered there. Today i went there at 7PM its packed, im normally a pretty understanding person about that, my old job would be packed for hours and i try to be respectful. However I got up to the window and was promptly turned away at 7PM. Ive never complained about the late staff because i try to be understanding and typically its partially due to my low talking voice that im sure is hard to hear over the headset. But ive never turned away customers. Thats not how you treat people who have been sitting in line for 30 minutes waiting. If you are understaffed just ask if we mind waiting. Dont sit there and tell us “We aren't taking any more orders” after I've sat here for 30 minutes. No reasoning, no apology for the inconvenience just “We arent taking any more orders at the moment” they took the car ahead of me, denied me. It just looks unprofessional. Props to the lunchtime staff ive almost never had any issues with them and i do appreciate that, id be giving a 5 star if they were the only people I interacted with.

Been sitting in the drive thru for 15 minutes now and it hasn’t moved. I’m stuck between the curbs and can’t get out since there is a car behind me.

Ch'King Sandwich was cooked in old grease so it had a burnt grease taste. Wanted a spicy Ch'King but they had ran out. Should have kept on driving.

I went to this BK for the 2 for $5 croissants and the worker gave my order (2 dbl sausage croissants) to the car in front of me, no worries, so I tried to tell her this and she insists she didn't and my order was correct... well It wasn't my order, it was 2 reg. bacon croissants, which had ONE small pc of bacon on it... I told her that and asked if they could please give me what I had ordered and I didn't mind to wait... she then snatches the bag from me and brings the manager over to talk to me like I was lying??? so the manager says "is there a problem ma'am?" and I explain I received the wrong order by mistake and just want my order and she looks in the bag and says "No this is right have a good day." and shut the window..... LOL

Order a number one with everything plus cheese and was given a old burger with just a patty and cheese and soggy cold fries. Reach out for a refund or replacement and management hasn't respond to me yet. It's been over a month and still no solution.

If you’re looking for service, go somewhere else. Very rude and disrespectful females up front. Would not even turn around and acknowledge that we were even standing there waiting. Waited about 5 minutes as they played with their phones. I finally spoke up and they just laughed like it was a joke and funny to ignore customers. We left. I will be on the phone with their corporate office

Very slow. Food was cool. Probably staffing. I was fourth car in line, one pulled out because of wait. My wait was 10 to 15 minutes long.

Twice, I've eaten here. Twice I got sick and my friend got sick. Both times order messed up with a long wait time. Before the pandemic, this was one of the best BKs in the area. It's staff, training and management that is letting it down. I rather it be closed than open with poor product. This BK is on my list to avoid for the near future. Consider my warning and comments.

I went to Burger King # 6478 1250 West Poplar Ave Collierville TN 38017 last Friday morning (9/9/16) 7:30AM. I ordered 1 small coke, 1 plain croissant, 1 croissant B/E/C -- total $6.33. The people at the drive through were friendly but the food was terrible. #1) the plain croissant was cold and apparently had been sitting for a little while (not even remotely close to luke warm) #2) I ordered a croissant B/E/C but instead got a COLD Hard biscuit and the cheese was ice cold (clearly it had been in the refrigerator or freezer and it was placed on the rock hard cold biscuit) in addition the egg was cold (the middle was ice cold -- like the egg had been cooked and placed back into the refrigerator and then just thrown on the biscuit with the cold cheese) and finally there was NO bacon on the biscuit. The store was not busy at all -- when I pulled up there was no one in the drive through so there was no excuse for getting my order mixed up or wrong. The receipt shows that it was entered correctly. The cold hard biscuit with cold egg & cold cheese was not even fit to eat. The plain croissant was edible but I really didn't like having a cold croissant -- at least make it luke warm or something if you can't serve a hot croissant. So basically I paid $6.33 for a small coke and a cold plain croissant. SUPER DISAPPOINTED

Just tried to call the collierville burger king like 15 times they kept ignoring the calls and now the phone is off the hook....way to go what a way to run a business congrats yall need better management!!!!

They dony take the time to get your order right. Not sure how they can mess up an order of nuggets and have me a burger instead. Workers were not friendly at all