Cold Stone Creamery - Concord - Photo album

5-6 employees standing in back in circle talking with one person out front, all appeared to be teenagers. When an associate came from the back because a line started to form she did so AS SHE WAS DRINKING HER PERSONAL DRINK. Didn’t wash hands or put on gloves. I had to ask her to please go wash her

A worker was making my Oreo goldmine and dropped the caramel bottle behind the area where she mixes the ice cream and then just wipes the bottle off with her apron, squeezes caramel from the bottle she just wiped off and continues to mix up my ice cream. Nasty and unsanitary. Never again at Coldston

Obsessed! The birthday cake remix in a waffle cone is heaven on earth 😍 highly recommend! I’m always down to eat here, no matter the time of day. It’s VERY delicious!

I had an amazing experience yesterday with Tiffany at the Cold Stone in Concord, NC yesterday!! It was my first time not ordering in person. Tiffany had excellent customer service skills on the phone. It was my Dad's birthday and I live an hour away. I wanted to surprise him with a cake, but it I d

was about three staff just standing around while my party was clearly waiting to order. the woman who finally came to take my order scratched her nose before putting gloves on, then put gloves on without washing her hands (whatever, I can excuse that part). however, she then proceeds to WIPE her nos

i love coldstone in general but this one was bad. the chocolate ice cream is good, i got chocolate chips and kitkats with it but the lady there gave me two singular kitkats in my medium, i would’ve liked more. she also told me to follow her to the front of the line, ahead of five people which was we

One of the best run ice cream places around. Young staff was super friendly and seems to really like what they do. Ask for Cruise. He makes a mean mixup. Honestly, how can you not like this place? It's ice cream!

My husband and I stopped for some ice cream while visiting Concord Mills. We love Cold Stone but this was our first time at this location. Very disappointing. Two employees were working but we only have complaints about one. The lady who started our order was wonderful. The older lady who finished o