Venus Way
I should have listened to the other reviews but I thought it would have been different if I chose carry -out instead of delivery. I was wrong! When I ordered, my confirmation said order will be ready in 15 min. I received a text message within that time frame that said pizza is ready! I went to another store first to ensure pizza would be ready with that extra time. Well, I get to papa John's and my pizza wasn't even made yet smh! I know I counted at least six workers in the store laughing and talking so I know there was time to make a pizza that was claimed to be ready already. They told me it would take only a few min. To make.... there was a nice employee that apologized for the delay and she made my pizza. Unfortunately, no one offered to give me anything for my inconvenience.
Michael cacal
Pizza was good missed 1 topping on 1 of the pizzas I ordered. The manager was good but the cashier I'm guessing was new cmdue to being asked to pay again when paid by app. Over all the place is a 8.5 out of 10 to me. Will be back again.
Derrick Mercer
This may be the worst pizza store in the entire country. The employees that work here make sure you understand that they don't care about the food, the customers, or their jobs. 2.5 hours for delivery is an absolute joke and this place will inevitably close. Do not eat here.
The Fit Granny LLC
Terrible customer service. On March 20th at exactly 5:50 pm my pizza arrived. It was destroyed. I immediately contacted the store and the manager on duty and he apologize about the pizza and said he would put my name down for a complimentary replacement pizza. I called today for my pizza and the manager named Will said there was no record of the manager putting in the complimentary pizza. He also refused to look and see who the manager was on duty that day. I recorded most of the conversation and then he hung up on me. At this point, I just want my money back. I'm realizing that a lot of ppl are only at jobs to get paychecks and not fully do what is expected of them under their job description.
Unfortunately, because of the back an forth between Will and I, the wasted time spent on this issue, numerous employees dropping the ball, I won't be able to verbally reconstruct my review and at more stars after speaking to higher authority. This was the location I would refer all of my guest to but now I will refer them to the 3533 HWY 20 location.
As of today 4/7/2021 no one ever called to resolve the issue. Custom service remains terrible. They lie too.
Rebecca Bingham
Ordered a pizza at 10:18pm and it still hadn’t arrived at 11:50pm. We called the store to ask what was going on because the tracker said delivered but also that the driver was 1min away … The employee offered a credit to our account and basically said they didn’t know where our order was….
GiGi Robinson
The absolute worst service ever. The store is located directly in front of the hospital, where we order from and they can’t seem to find our address almost every time we order. Two hours later, we call, they claim that the order is completed but we have no pizza and our money is gone. The manager doesn’t do anything to rectify the situation. Actually he makes it worse by suggesting another delivery when the first one seems to disappear into thin air. You’ll probably have a better chance with a pick up but a delivery is out of the question. This is the second time in 2 months that this location had bad service. If I could give a zero I would.
Martika Kemp
Do not order from this papa johns. The delivery took over 2 hours. I had to go to the actual store front to pick the pizzas up and the manager did not want to issue a refund. Once he finally my issues the refund he proceeded to call his driver to tell him to turn the delivery around. It’s sad because papa johns is known for good customer service abs this place is beneath what the franchise stands for. Remember it starts with a management and obviously he doesn’t know what he is doing. I feel sorry for the staff.
Johnny Hobbs
This was the worst pizza I've ever eaten. I've actually cooked frozen pizza that was better than this. Idk what changed but this is not the Papa John's pizza I remember. Terrible.
Stephanie Edwards
Love this Papa Johns! Very rarely have an issue and when i have they are on the ball about fixing it and are very generous with compensation. Only negative is sometimes they arent cut all the way through but thats an easy fix at home. Pizza always delicious, hot and fast. Best pizza place ever!
David Barton
We love our local Conyers, GA Papa John's. Due to a mistake last week by the store mixing up addresses, they provided a free make-up order that was absolutely perfect. Time and time again, our Pizza's are picture perfect. I love our local store and the way they make sure the quality of our order is always correct. Five stars from me!
Lindsey Burnett Erwin
Very slow service!!!!!! Sat in the parking loy waiting for 25mins.
Jaquillia Jones
Pizza's look like they are getting smaller...I'm sure they are!
Renee Parker
So I placed an order for pick up...get there and the manager "Robert" sends me to CVS because he don't have change for a $50 due to a shift change...Really its 5pm FRIDAY!
So I leave go to CVS to get the change come back...I explained to Robert this is unexcepted not to have change on a Friday-lack of planning as a Manager!!! BECAUSE OF his sour attitude as a manager...keep the pizza and I'll keep my $50.Worst Papa Johns experience ever!!
Not to mention to extra long hold times whenever you do call...I called a few months back and was on hold 25 minutes...long enough to drive to the location and show Robert my current hold time...he offered a 2 liter!
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