Maci Tatum-Duff
I see you guys deleted my post so I'm here to REPOST since no one was willing to reach out!!! If i could give a 0 star I most definitely would at this point. This location has wonderful workers BUT on this day today 07/01/22 I purchased 3 small cones and mine had a roach in my ice cream!!! I posted pictures which also was taken down! Very disappointing no one was willing to assist but I assure you the health department is on the way!
Martina Falk
Was in a rush All i wanted was HOT breakfast. The food was ice cold and BURNT?? i asked for fresh food they ask me to pull to the curb and give this trash. I didnt have time for a refund i just threw it away. On top of the awful food, the cashiers were so rude and had terrible attitude snatching the bag when i mentioned my food being cold, smh this is absolutely terrible i will never return. They need to do better
Ronnie
If I can give 0 stars I would. All I can say is DORIS needs a new job and service is TOOOOO SLOW. I placed an online order for a dozen donuts. After I got there to pick them up I was told by Doris that they were out of stock, and that I could not get a refund. THAT IS STEALING! After I got help from another associate, I was informed that Doris was wrong and I was going to get a refund for the donuts not being in stock. Doris overheard the conversation and said “well she’ll have to wait, and I’m not doing it on my register. How do you treat a customer like that!?!? I was in the restaurant for over 30 minutes and left with no donuts. This location remodeled and reopened recently, but they’re going down hill real quick with Doris working there.
Disgusting attitude.
Rayha Lokie
This location was renovated so it looks great now with brighter lighting and new furniture. The donuts display case is nice and is setup by the register and no longer behind the cash register. There is also the are to pick up curbside pickup orders, it right next to Baskin Robbins ice cream. The staff was friendly and all the food was fresh. This location is very good with customer service so you will enjoy stopping by ever time.
Karla Burns
The newly remodeled DD is very nice. They couldn't make me a chocolate milkshake because they were out of chocolate ice cream. I ordered a strawberry one instead. It was good but pricey. Actually it was delicious!
Mari G
I’ll give it two stars bc the service isn’t bad. But they need to take “Donuts” out the name. They closed for months while they renovated, only to open back up and never have donuts! We went twice in a week, the first time they only had chocolate donuts left and went back two days later and they had no donuts. We went in the afternoon so I guess if you don’t come in the morning you can forget about getting a donut.
Alisa Fuchs
I had hoped that this location would have improved after the renovation. Unfortunately the updates don't make up for the absolute lack of service, speed and product. There were 3 employees in the store but only one working. The other two were sitting doing nothing. I gave up on drive thru since I had been waiting and the new menu was lacking actual information about what they sell. Instead their menu is focused on advertising specials. That is not at all helpful! Inside once again their menu was too busy showing specials and constantly changing rather than just staying the same and showing lists and prices. Also, the employee said she is limited on what she is able to do and ring up because the manager wasn't there and had not logged into the cash register.
Needless to say, this location is out of chances. I have complained to corporate many times and my feedback has fallen on deaf ears. I know that this is a franchise, but you think the Dunkin would be interested in protecting their brand.
This location used to be 5 out of 5 stars due to their staff, speed and quality. My family used to go 1-2 times a week and the employees knew us and our order. Now you'll wait an hour just to be told they are out of stuff or receive low quality food/drink.
Asia Speller-Shank
Ordered via app for curbside waited about 10 mins.. no one ever brought order out so I went inside. My food was thrown on the counter and the young lady with small braids was so UNHELPFUL. Just singing x rated music with me standing there.. with a smirk on her face. Then I still waited an additional 5 mins for them to remake the a sandwich that had gotten cold.. to have my other sandwich get cold.. now that was 20 bucks WASTED.. poor service I am so disappointed
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