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I have been using this store for a long long time, never expected a birthday cake stolen. I ordered the cake by phone on Wednesday and paid with credit card. I got a picture of the receipt. On Saturday I had my family to pick up the cake. He was told it’s already picked up by someone else. My family had to purchase another one (which was not the one I wanted) so we could have a birthday cake. It turned out someone stole the receipt from the store which I didn’t have to pick up the cake. When I told the store manager about it, she couldn’t give me the refund nor give me a cake because someone already picked it up. She would rather have her truthful customer take the lose. I was told this thing never happened. Well, if you don’t do something to prevent it from happening again, it will happen again since the thief didn’t have any consequences. Lock up your paid receipt please. Don’t leave it in a place that anyone who comes in can take a picture or steal the receipt. I suggest you don’t prepay your order. Your order can be stolen here. The store owner/manager gave me two piece of their pastries as an apology at the end. Thanks for that gesture but I wanted my cake! Sorry, you are losing at least one customer. I give three stars because they did pay effort to help me to find out what went wrong.
Update: The store owner called me back after a day and admited they are responsible for this problem. She promised me a free cake next time with a condition that I buy some other products they make when I pick it up. Sure, no problem. I appreciate her reconsideration of this issue and trying to make her customer happy. I will go back to the store and continue to be their customer. I do wish this problem will never happen again to any of their customers. Changing the rating to 5 stars.
Not sure why the bad reviews. But I stopped here because it was the only thing opened. And I am so glad I did. It smelled so good. The pork buns are amazing and I got an onion Bun and I now will crave and want that onion Bun all the time.
They are not very good at sweet dessert and pastries but doing good job in savory pastries and white bread! Try their BBQ pork hot pastries and curry puff, delicious and cheap. $1.85 per piece. You gotta eat it warm, the butter crust is addictive.
I've been coming here since I was in Junior High! That was over 20 years ago. While located inside the Marina Foods Supermarket, they operate independently.
During the pandemic, Sheng Kee has been a savior, as I've stocked up on Coconut/Raisin Buns, Egg Tarts, Portuguese Custard Tarts (my favorite), Beef Curry Horn, Chicken Pie, and Tiramisu. Compared to all of the bakeries nearby and all the latest trendy bakeries, Sheng Kee has the best prices, by far!
I heard that this location was fake but it's definitely real. Just left of the entrance inside Marina Food.
Its bread is always fresh and not something you would see regularly at other bread shops. They also let you have you customise your sign for your cake so you can specialize the cake for any event like a child's birthday.
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