Used to be decent place. Haystack onions very oily. New caramelized onions were only grilled. Ordered two avocado smash burgers. Got one with chicken and the other without avocados.
Really good experience overall. It was my first ever visit to Smashburger. To start it off, the staff were welcoming and super nice. The restaurant was clean and even the restroom too.
My bestie and I were impressed with the staff (we assumed it was the manager) the manager kept giving the cook words of inspiration like, "You did a good job" or "That food looks great". Which it did by the way. It was just refreshing to hear praise at a time when so many are complaining about so mu
Ordered the double barbecue bacon cheddar burger, patties were overcooked, charred on the edges and the haystack onions were missing. Very disappointing, usually enjoy their product, not this time
Took 20 minutes for a grilled chicken sandwich. The piece of chicken was so thin it took maybe mins max to actually cook. Watched the cook in the window take fries off shelf and reheat to reserve to other customers. Seems to have a very disorganized kitchen as orders were being yelled back and forth
I prefer shake shack over all, but smashburger is a close 2nd (best option in the area). Staff were helpful and attentive.
Disorganized staff. Order was not made to order. Ingredients left off one burger. Other burger they didn't have ingredient, so we told them to make burger without it. Had to wait additional time. Then 4 other orders filled, prior to asking if ours was done. Then confusion between staff & cooks that
Updated August 2019 When I ordered I noticed the menu board had seemed to change slightly. I got what have always had, grilled chicken, it had always been delicious. Not anymore, sad to say, it now is rubbery and looks more like presses meat. I will not be back, so sad when they mess up something
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