Review Pizza Prime Time - Elkridge

I would like to separate this review into 2 topics. 1. Pizza - The pizza I ordered was just a regular pepperoni. Upon receiving it, the smell that greeted me was a strong garlic butter type of smell, which I'm not particularly a fan of - but the pizza luckily didn't taste like it smelled. The crust by itself was delicious, and the best part of the pizza in my opinion. It was light and fluffy, but with some substance. It wasn't loaded with flour, or brittle like a lot of crusts. The cheese and pepperoni were average, and not boasting any special flavor. The sauce is where I felt a bit let down. When the pizza was hot, the sauce was a bit thick, but acceptable. As the pizza began to cool though, the sauce quickly became more paste-like and solid. Honestly, the flavor and consistency were almost exactly like a tomato paste. 2. Customer Service - This is the entire reason that I gave 4 stars. The staff were friendly and helpful. I felt respected and appreciated as a customer. I am a pizza officianado, and while this pizza wasn't the greatest (in my opinion), I also appreciate good customer service, and realize that this store serves more than just pizza. Best Wishes!

The fried chicken salads are amazing. However, they took about 2 hours to deliver my husband's food when he's only less than a mile away. And it was only a salad.... other than that isolated incident, the place is great for carryout lunch!!

Don’t waste your money. I feel bad saying it, but it’s true. This was our first time ordering from here. Pizza was weird and gross. The salad was warm and wilted. The chocolate cake was dry and tasted like peppermint. The Caesar dressing tasted like onions. Mediocre. Sorry, won’t be back.

Not so great BEFORE now, but the new owner has really turned this place around! The pizza is so good.The sauce is so flavorful, you can eat the dough by itself and they use fresh mozzarella. Their other food is great too. Try it all! And as a bonus, the new owner is a great guy and has treated us like gold. Definitely check them out

They were great since like 3 months ago recently they had all new staff like 4 people on staff, non of them wore beard or hairnets. They wore gloves and then touch everything with the gloves, money, phone, other people's clothes; it's disgusting. I tried to give them chances and they messed up my order twice. They all are so aloof. The food took forever, I over heard another customer say I have been waiting 50 min, I have to be back at work in 7, where is my order; so it wasn't just me. I had to repeat orders to them, if I ask for a sauce I would have to ask again and verify my order. They completely forgot to give me one of the items in my order, another time they completely gave me the wrong order. The person at the register doesn't even know how to properly grab a slice of pizza. Management, get your employees in order. Good food, but with this horrible service, I am not coming back.

This an amazing place to dine in or carry out. I have been eating there for the past 3 months, and never was I disappointed in the quality of their food or the service. I recommend this place for anyone craving for a tasty meal with a warm and friendly ambiance. They also have the 30" pizza for all your parties need, I'm telling you, this is the spot to be.

We tried this place before under the old management and we never went back. We found out that it was under new management. And the WINGS were AMAZING!!!! Pizza was great and flavorful. And up next is the 30 inch pizza. Stay tuned we will definitely post pics of the giant pizza. If you haven't tried it. Go get some , you wont be disappointed.

If I could give this place 0 stars I would. Where do I even start. It took almost 1.5 hours for the food to be delivered. On top of that, when I received the food the fries, and subs had a very strong smell that made my family and I sick to our stomachs. After trying the food, it was not edible at all. It almost tasted as if something was put on the food that wasn’t suppose to be. Whatever it was, it was obnoxious and enough to make you want to to eat your dogs food over what they gave me. After I called the store to talk to the manager. He tried to deny that anything had happened. He explained to me that no one else that night “complained” and I must have been “sick”. I told him how I was disappointed and shocked that he wouldn’t offer to do anything to compensate for for what happened . Regardless of what the food tasted like, it should not have taken darn near 1.5 hours to deliver. As a manager , you would think you would strive for customer service and satisfaction. All this place did was deny any wrong doing. Save your $ and support the many other small businesses in Howard County. I will never order from this place again or recommend it to anyone in the Elkridge/ Jessie/ Columbia/ Laurel area.