Review Steak 'n Shake - Ellisville

Service is very slow. I believe they have a hard time keeping staff. The staff is nice, very nice, just not enough of them. The drive thru takes FOREVER. I’m currently sitting in it and have been for 20 min. And it’s just me and one other car. Not crowded at all. I’m usually missing food so I always check.

Terrible experience. We walked in and were seated by the cook, so far so good. There were only 3 other tables taken in whole place, it was a snowy Sunday afternoon. We waited nearly 10 minutes before the waiter acknowledged us. Said maybe 10 words and left. Brought me a cup of chili said nothing, and said nothing after I thanked him. Brought me my main dish and again said nothing, said nothing after I thanked him. By this time there is just our table and 1 other in the restaurant taken, practically empty. Never once did he come by the table, or say a single word after taking my order which consisted of "you know what you want?" I believe all this had to do with the fact I was on duty law enforcement in uniform. Seemed like he didn't want us to be there, or bothered that we were. I'll never be back, for sure.

Good greasy food, service was good and friendly,really good shakes kids eat free on all day on Saturday and Sunday..

All the lights were on, people working in the kitchen. and as I sit looking at the fully lit menu in drive thru I am told "we closed for the night"

Chili Mac from the drive through. Was surprisingly quicker than usual S n S drive through. Food was hot and I received appropriate condiments.

Steak&Shakes have really good menus. Lots of variety that's bound to please everyone in your party. But, every one that I've been to has EXTREMELY slow service. It's not unusual to wait 15 minutes, when restaurant is basically empty, before waitress comes to take drink orders. By the time you get to place your order, 30 minutes has easily gone by. Another 15 minutes you get your food. Long, & drawn out, but not too awfully bad if you have really good company.

I wish I could give this place more stars but it's consistently getting my order wrong. Specifically, when I order cheese dip with my fries. More than half the time the cheese is not in the bag. The food is usually good although, it takes forever to get it. I'm not concerned about the wait as much as the inconsistency in product and service. Today for instance, I ordered a chocolate milk shake, a double steak burger with everything on it and a cheese fry. The milk shake was really good, the fries were room temperature and the burger was cold. I mean I sat at the window for ten minutes, why isn't it HOT?! And guess what? No cheese sauce!!!! Unfortunately the young man at the window wasn't the friendliest either. I'm not sure why I keep going back.

I've been in here 3 times, each time thinking maybe they would have improved. No, each time my family and I would stand there for 5 minutes, even when it's dead. We would wait and wait (10minutes or more) to be acknowledged once seated. Once we had out or orders in it might take 30 minutes or more to get our food. Then, the only time we would see our server again would be when they drop off the check. I'd like to know who owns and operates this particular steak n shake? They either need new management or hire more people. The inadequate service is completely unacceptable! WE WONT BE BACK. Hopefully the restaurant in front of Aldis is better.