Cold Stone Creamery - Fairfax - Photo album

All employees (with the exception of one) were either not wearing their masks (mask not covering mouth or nose, fully pushed under their chin while they prepared food) or improperly wearing their masks (only covering the mouth). I kindly asked if they would wear masks while preparing our family’s de

Terrible customer service and filthy. The girl helping us seemed incredibly annoyed and barely spoke 2 words. It was an absolute mess in there. Spoons, napkins, food all over the floor and behind the counter was a whole different story. Our ice cream tasted like flavors that shouldn’t have been ther

I’ve cream is as expected but cleanliness of the store takes off at least a star. The spoons they give you are so flimsy that it’s very hard to eat the ice cream. With a $6 ice cream, I’d appreciate the 5 cent spoon instead of the 2 cent one!

The girl who took our order and gave us our ice cream seemed annoyed by the 3 small cups we ordered. We ended up waiting quite a bit for checkout as well, not due to under-staffing but to what appeared to be the teenagers behind the counter barely working. The guy who checked us out also had his nos

Had an unusually negative experience at this coldstone branch. The folks behind the counter were inattentive and visibility making fun of the lady in front of me who was having a bit of a difficult time with her English. They were also almost out of most of their fillings but proceeded to make the

Food was never delivered to me, it is impossible to reach the Fair Oaks Mall location because the store does not have a working phone for customer service. I am beyond upset and expect a refund for the incomplete order. Someone should really pay the phone bill…

it is very cold outside and it is wrong season for ice creams. Cold stone ice creame is good at any weather. a they are very expensive but people eat it. Their ice creams are the best.

One of the worst time I ate Cold Stone....service was bad...staff has an attitude....and they didn't even mix the 2 items together.......and didn't mix the toping at all....just dumped on the top.......send them home 070922 ...staff were nice ...ice cream was not