I have always enjoyed Steak and Shake but this was the first time I've been in a while and gotta say they've upped their game! The service has always been great and staff always friendly but this time the burger was better than usual (I found their burgers were kind of soggy before). I ordered a med
STAY AWAY AT DINNER TIME. Service at dinner is as bad as anything I've ever experienced. Last time went through the drive thru and was told to pull forward and wait. 20 minutes later I had to go in and remind them to start making my food. Was there for 45 minutes. Next time put in a curbside order.
I walked into this place and was completely ignored. By a manager. A sign said to order at the counter, so I waited for 10 minutes before leaving and going through the drive thru because they were taking their orders.
It's fine to be busy, at least acknowledge I'm standing there and tell me you'll
Food was great, although I didn't like how we had to order at the counter. The menu was not displayed on the wall, you had to look at a paper menu that was placed on the counter. It took more time to order and was very inefficient as the people behind us could not see the menu until it was their tur
Place is going down hill bad. Burger Patty's so thin you might as well order a veggie sandwich. Forgot about an order, took 10 minutes to get out and it was wrong. So had to wait another 10 to 15 minutes to get something else. And the manager was very rude about it and pretty much told me if l didn
This visit was 20 times better than my last visit to the Rogers location 5 years ago. I didn't have to wait 30 mins for someone to take my order or to be prepared for me to enjoy. On this visit, the server was patient with me placing my order plus gave useful information on what meals I'd might enjo
Delicious shakes (1/2 price during certain times during the week) and $4 meal deals! Very affordable even for a larger group!
Showed up an hour before they closed and gave me shakes in a to-go cup. Also food was a little cold. They also didn't give all of us bucket of fries just 2 of us. We all 4 ordered meals. Last time I was here I also had issues.
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