Christian Nail
Perhaps the worst McDonald's I've been to. And that's saying something. I don't know how they've gotten 3.3 stars...the staff all were terribly slow. We ordered online and were only given the option of Curbside Pickup which was fine...except when they said our order was ready at 9:07 AM and no one had come out to drop off the food. At 9:25 we went in and had to wait in line to ask an employee about our food. They informed us that despite it saying they were making the food and despite us being told it was ready on the app that they had no recognition of our order. They seemed more confused than us...and so, we wanted a refund. Manager came out and had more attitude about the situation than we could have ever had. She continued to slam her register aggressively, wanted to refund us a lower amount than we paid, and argued with us about what we ordered and how much of a refund they owed us. In the end, we were refunded after waiting 40 minutes for food and having to argue with staff for food that should've taken 5. The manager had the worst attitude there and didn't seem fit to manage/lead. Unpleasant morning, unpleasant experience.
Ellie Jolie
The crew working the night of 01-23-22 was very pleasant and friendly. They made our order perfectly even with customizations and the food was very yummy, just what we needed after cleaning all day. Mobile ordering experience was seamless. Big props to the crew for making our experience so nice!
Sarah Halsted
Waited in line for over 20 minutes before being able to even order, then got skipped, and then waited another 15 for food. Absolutely unacceptable for “fast” food. Maybe pay your employees more so you are not understaffed.
Justin Pulford
Bryan at this location absolutely deserves a promotion. I've NEVER felt so welcomed to a McDonalds before. This man is absolutely genuine and kind. He made ordering food much more than a quick visit. He made it feel like I've been here before and was seeing an old friend. I would not be surprised if I came back at a later date and saw he moved up in ranks. He absolutely deserves it. Bryan makes this McDonalds stand out from all the others.
Alisher
Big Mac was delicious but most of the tables were dirty.
Heather E. Browning
By far the worst experience at a McDonalds in a long time. My burger was actually cold. Nothing about it was warm, which was the same for the fries. The girl at the window giving the order was too busy talking with her coworker to even acknowledge I was at the window. I asked for a straw for my drink and she didn't respond. She just handed me one while continuing her conversation. I asked twice for ketchup and got none. Just all around a pretty poor job, which I would've been a bit more understanding if there had been a long line, but there were two cars behind me, and this was at 5:45p. I basically threw $15 down the drain.
Mark tha Dasher
Stopped to pick up a door dash order. Total chaos. Unorganized. A cluster f word. Disappointing because most all McDonald's I've picked up from have been great. This one, not so much. Hopefully the customers order wasn't cold by the time it was finally delivered.
Burton Dines
Riyleigh Brock ran out of the line to get us our fries. If you want your food 100% with a smile on your face, this is the place. I hope he is always present when we get food! Fantastic experience. 5 stars
Jill Schlegel
Very disappointed with how this McDonald's has changed. I've been coming to this one for YEARS for my special McCafe drinks.
Then you decide to remodel and shut down the lobby and then 1 lane of drive through and then have terrible drive thru customer service. And Let me just say, if your trying to compete with starbucks, you'd think you'd learn to properly train your staff to make said McCafe drinks. Last week I went and the drink I got (I ordered a Caramel mocha so nothing even complex) tasted like caramel milk - definitely no coffee in it. Today I went to try it again and got what looked like very watered down milk. They tried again and then gave me iced coffee. Then after spending 30 minutes and 3 tries to get a caramel mocha (5 pumps mocha 3 caramel, ice to the line, then you hit the espresso button and top with milk, whipped cream chocolate and caramel sauce -- seriously not rocket science) they informed us there are ZERO REFUNDS any more. What?! You have horrible food and top it off with horrible service. Then offer me a coupon for a free ice cream cone?!?!?! I paid $7.70 for 2 coffees and you give me a coupon for a $1 ice cream cone?!?!?!
If today wasn't sign enough, I am not pleased.
Lynette Johnson
We go to this Mcdonalds once or twice a week to grab a coke, sometimes a snack. Today there was a young male employee at the register around 11:30am loudly and verbally bashing President Trump. He said "Trump is the worst President we have ever had" (keep in mind, he barely looked old enough to vote). He also said "If I see a Trump sign in anyone's yard, I will run over it". I was sitting back by the play area, and could clearly hear him loudly saying this. So inappropriate in so many ways. At my job, politics were not to be talked about, grounds for firing. He was bashing our President, in public, at his job. Not one person behind the counter stopped him. I found this extremely poor management. He should be disciplined, and yes maybe fired or lose hours. Management: I have a picture of him
David Benoit
I arrived at 5:50am, and ordered 2 breakfast meals with hot cakes, specifically. I got home to find everything, including silverware, & butter. I called to clarify that there was a possible mistake, & the girl the answered the phone told me she remembered my order, but that I wasn't charged for the cakes, then hung up. Not a sorry about that, none back we'll make it right or anything.. I feel like I didn't do my part, by double checking absolutely everything regarding the service that I've just played for. I feel wronged as as a consumer.
Terry L Estep
All clean inside but no sausage gravy and biscuits like we have in Ohio..that was disappointing.
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