It’s been few years since I been in to a Pollo Tropical. I was disappointed with the chicken breast was dry and hard to cut(they didn’t have knifes and even saw another couple asking for a knife), wedges were old and.hard as you can see in the picture. Overall taste/seasoning is not there, atmospher
We have been patrons for years since living in south Florida. Pollo is a taste of home for us. After an extensive wait in drive thru over 30 minutes, Chicken was delicious hot and moist, rice and beans perfect and extra plantains. I tried a rum and coke new offering was three bucks well spent 5.8 %
Obviously, something is wrong with this restaurant. There's a need for the corporate office to intervene and fix this place. It's nowhere near to the name "Pollo Tropical".
That's not the Pollo Tropical I'm used to in South Florida. Too many inconsistencies!
We waited 30 minutes for this food and asked for the family meal; however, we were told we would need to wait an hour for the chicken breast to cook. We decided to get bowls instead and somehow they were out of black beans. We payed the extra $4 for avocado slices in our bowls which they just did no
This pollo tropical is ghetto and the people up front have a dgaf attitude. Who's running this place? I ordered online and which forces curbside pickup. I waited 15 min in my truck waiting for one of the employee to come out and hand me my food. I got tired of waiting and went in and my order was no
Placed an order at PolloTropical.com but when I went to pick it up no one responded at the drive through even through the drive through lights were still on. It was about 20 minutes before they were supposed to close. Multiple cars were in line just all waiting. Finally I went to the window letting
I love Pollo tropical. I really appreciate their vegan options even though the smell of the chicken and pork makes me wish I could partake. This is not the best Pollo tropical I've ever been to, that one goes to the Hillsborough avenue in Tampa location, however these guys are really close to that m
WORST POLLO TROPICAL EVER!!!! listen, I love Pollo tropical since I was a little girl growing up in Miami… But this one, Jesus take the wheel. Beans and chicken all dried up. When you ask for extra garlic cilantro sauce they say they can’t give it to you. My husband asked for a lemonade, cashier rol
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