I've worked in fast food for several years. I understand that employees are fickle and sometimes the shift isn't going to run like it's supposed to. Today they had a big crowd come in and seemed to be very busy. I ordered regardless. While waiting for my order I witnessed their hospitality towards customers regardless of how angry the customers were and the professionalism it took to stay positive even in the midst of all the chaos. It was great to see the manager just as hands on as his employees which spoke volumes.
I used "Rapid Pick Up" for the first time today and I was so pleased with how easy the on-line order processing was and I was able to walk straight back and pick up my food. It was still hot, even after driving all the way back to my office! I will definitely be using this amazing quick service again! Thanks PB
The staff were very helpful, courteous and friendly. The other customers were very friendly too
Michael is a great manager, handles issues immediately, I definitely appreciate him and his great service. A return loyal customer for sure.
Love me some Panera Bread and the order online n pick up is so quick and convenient!!!!!!!!
I was traveling through Gastonia and I stopped here for coffee. A woman by the name of Donna was working the cash register and I was very impressed with her exceptional level of customer service. On top of that, the restaurant looked like it could have passed a Marine inspection for cleanliness. All in all, a perfect place to start the day.
Get the Panera+ membership - it's worth the money. This location has friendly staff that sounds cheery over the speaker and makes eye contact and smiles when face to face. One time, a robot tried to take my order in the drive-thru; I cackled with laughter and the human staff took over and took my order 😅 No, Panera, I will not let an AI take my order - I want human contact.
I’ve been getting the Frontega Chicken Sandwich for years and all jokes aside this was the best one I’ve ever had! From the fluffy bread, to the perfect amount of sauce and chicken this was hands down the most amazing sandwich I’ve ever had. Great job guys!
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