Spank
Sips subscription for drinks is my favorite. Tons of options for 8.99 a month. You can't beat it. Summer berry parfait, no granola extra honey drizzle is my favorite celiac friendly treat.
Alex Floyd
The cashier was really friendly. The food was just okay and the eating area was not very clean. We ordered dine-in and we were given a buzzer to notify us when our order was ready. After waiting 15 minutes or more, we checked the pickup area and found our food had been sitting there for a while. Since the buzzer didn’t go off and no one called out the name on the order, our food was cold.
Angela Addington
Enjoyed a nice working dinner. Love their turkey chili and bread. Makes for a warm meal on a cold day! Nice place to work with a small or large group. Staff is super nice and keep the restaurant very clean and tidy.
Linda L.
We dined in tonight a the Georgetown location and it began with waiting an inordinate amount of time to place our orders. There were MANY employees going in and out of the kitchen area but only one young female assigned to take orders with no one to help her.
I got the chicken and avocado BLT which had a thick layer of salad greens and a few thin slices of chicken. There was a very thin slice of avocado on only one side of the sandwich. The two tomato slices were also very thin and not ripe. It’s summer! Why the unripened tomatoes? I took my sandwich back and asked for more avocado, which I received. However, I shouldn’t have to ask to get what I paid for. I was not happy and probably won’t go back.
Brian Sawdust
Restaurant was out of chips. Didn't want apple or baguette. They didn't offer any other options or discount. Steak and cheddar sandwich was badly made. Pickled onions on half in a pile, none on other half. Not enough steak to cover the bread in a single layer. Cheese was barely evident. May have cured me of buying Panera sandwiches.
Josh Rose
I never come here, but twice I’ve came in this month with my wife. Both times it’s been dirty. Look under the booths - napkins and crumbs and everything and we come in the morning so it’s not from a busy days worth of work. And then today they’re out of straws? On top of being expensive. Just seems like a poorly run establishment.
Barb Ferrell
I love my neighborhood Panera!! The coffee, the breakfast food (chicken chipotle wrap, OMG love these), sandwiches (Frontega!), and bakery...all of it is wonderful, and it's served by nice, friendly employees that are great with the customers. Panera rocks!! Join the Club and get rewards & freebies!
Greg Gray
Evidently you pride yourself on your bread because that’s about all we got. I had to take the stuff off one side of the steak sandwich and put on the other side and add more cheese and onions just to make half a sandwich. My wife’s was the same. Thanks.
Jennifer Bellamy
Be warned that this location is very skimpy on salad portions.
This is the second time in three weeks that I’ve been served at this drive through a Fiji Apple Chicken salad that 1) contains no chicken at all and 2) doesn’t even fill up half of the salad container.
I ordered a pick two (as I often do — so I am well aware what the half portion size should look like). I would describe this as a child sized portion — a quarter salad at most. Driving all the way back to the store was not convenient for me so I tried to call the store to complain. It rang off the hook and no one answered even though I’d just been there and they weren’t very busy. I didn’t expect to be compensated, just wanted to tip them off so they could train their employees to do better. I miss that salad when it was made WELL!
Skye Savage
I asked Rachel in drive they for a tortellini alfredo with an add on of a frontera chicken panini extra mozzerella and add fresh mozzerella. I was charged for a tortellini and a whole frontera chicken panini that had no cheese on it at all.
Jody Boeckmann Wilkinson
Dining area was disgusting..dirty tables, dirty dishes sitting on many empty tables, floor was sticky from front of restaurant to the back. The food was good, but the not so friendly staff, dirty dining area and other patrons that were rude, we could have had a really nice lunch at a steakhouse with what we spent here. The management team really needs to do a whole lot better!! This was our first and last visit!
Lauren C. Lemons
These people are so rude. I’ve finally learned my lesson to not go to this place any more. TWO TIMES I’ve had hair in my food this last time was the worst. There was a hair in my cookie. I broke it apart and the hair was keeping the cookie together!!!!!!! All the manager Kevin had to say was ‘It just happens’
Not an I’m sorry or nothing!!!!!!
Linda Strother-Bynoe
Stopped for breakfast. Had the steak n egg on bagel. It was awesome. Staff very friendly and helpful. Very clean.
Scotty May Evans
We don't go to Panera very often and it's not because of a bad reason just forget about at times. I was wanting something different other than Frisch's or Cracker Barrel and Panera came to mind. Was also looking for something light to eat since it would be several hours when we would be meeting friends for dinner. The food hit the spot and the service wasn't bad either. They weren't that busy so that was pleasant too.
Jennifer Brayer Millard
This evening I ordered a Chicken Tortilla Soup Bowl. I chewed on what I thought was lettuce but it was actually a pretty decent size of plastic. I tried to call 4+ times this evening but was disconnected each time. I did not call between peaks hours either !! Extremely disappointed !!
Tonya Cristal Perrin Wagoner
I enjoyed my quick stop. It was clean and pleasant. My smoothie was toooooo small. I wish companies gave customers more. This is NOT Europe. We are Americans who like large portions of healthy food too!
Earl-Asha Shaver
Best service from Rhonda, greets us with a smile, remembers our order! Great way to start our day!
Carole Craddock
Twice I've eaten here and have gotten severely sick. Started vomiting about 2 hours after eating a turkey sandwich. Disappointing. Panera is one of my favorite restaurants but I will stay away from this location now. I called the manager today after throwing up all night. She was more concerned about paperwork instead of the fact I got food poisoning.
Landon Hutchison
Thanks Panera for not picking up the phone 10 minutes before 7:30. When I kept calling I was told, "we stop delivering at 7:30." It was 7:32.
Tim Arb
They were out of everything tonight. So that kinda sucked.
Heather Marcum
I usually nver write such a bad review for restaurants but after my order today I just cant give anymore than one star which I hate becasue I used to work for Panera in college. I frequent this location hoping everytime it will get better but it never does. The mornings I go to get breakfast I always try to get any souffle and they are always out, literally everytime. Today, I placed an order for soup to be delivered to my work place which is half a mile away. While tracking my order I saw it left the buiilding at 1:30pm, my order didnt arrive to until 2:10pm!!!!!!!!!!!! I received cold soup and a soggy grilled cheese. I had not been feeling well which is why I chose delivery and it took 40 minutes to go less than a mile to me? When I called and spoke with the manager he advised me that he'd mail me a coupon for next time. Even the resolution to the issue is medicore in my opinion. Coming from someone who has worked for this company in the past I hope they raise their expectations back to where they used to be. I am very disappointed in the lack of customer service displayed by this location.
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