Jason Frederick
I can’t comment on the food, because I never got a chance to order. I pulled into the drive thru at 11:50 PM with all of the restaurant lights on including the menu where you order. I sat there for 2 minutes waiting for someone to take my order, nothing. I then called the restaurant, no answer. I pulled up to the order window and saw two employees standing there. I asked if they were open. The person at the register replied “we closed at 11:45.” Please shut your lights off at 11:45 so myself and others will not be inconvenienced by pulling into the drive thru of a closed restaurant.
Caity Weiland
This is the friendliest Steak n Shake I’ve ever been to. We passed through here on a road trip and they were fast as well. Since we asked for a water cup for our dog (we forgot her travel bottle), they offered us a pup cup too. Just pleasant and the food was great. I’m not a tough reviewer on quick service restaurants, but I do like to mention especially good locations.
Delaney Warren
We had Oreo milkshakes and a burger. The food was great and the customer service was even better. We were given a milkshake in a hot glass and it totally melted the shake. We asked for a new one and they replaced it very quickly! We will be back soon for more shakes and fries!
Jessica Flaig
We love coming in to this franchise. Food is good and technology of ordering on your own is great. The only problem is no one ever greets you. Actually, no one ever says anything. It would be a better experience if the staff was friendly.
followernotfan
My husband and I have recently visited this Georgetown location twice. Both times, the staff have been very attentive, helpful, and friendly. The restaurant was clean, the food was made to our specific order, and ready fast.
MonteSS Montgomery
Ordered threw the app. Never got a confirmation that order was confirmed Went to the restaurant to pick it up and was told they never received the order. They had us wait and again said the order did not come threw so I would not be charged for it. 2 hrs. later I find out they charged me for it. And just checked the recent orders in the app and it says I have no recent orders at all
Timothy Fowler
Very nice staff. Never get shorted on food. Very courteous. Been to many Steak & Shakes and this one is the best so far.
Angela Addington
Came through the drive-through for a late night snack of a shake. The employees were super nice. Lots of options for shakes here. You can get a regular shake or a supreme shake with things like Butterfinger Oreo and cookies and cream. When I got to the payment window I saw that I had my pup in the car and they offered a cup of whip cream for her. She was delighted.
Grace Brinkley
I am not one to let a negative experience affect my mood but never has my mind been this blown by poor service. Just went in, waited, sat ourselves, waited more, noticed the three other families there didn’t even have drinks, watched the waitress walk back and forth multiple times & even make eye contact with us, and left. At not one point was there a human interaction with a single employee. Never a “Hey Guys, welcome in,” or “Hi there, I’m a little in the weeds but I will get to you as soon as possible.” Maybe she wasn’t an experienced server, but any decent human being would at least acknowledge another person. So demoralizing. Merry Christmas.
Stephanie Snow-Cochran
I witnessed a young waitress this evening leaving the restroom, did NOT wash her hands before leaving. I did in fact go to the area where the drinks are made and made them aware of seeing this. She stated they have sinks in the back to wash your hands afterwards. BUT yet your hands still contain your urine, fecal matter, blood or lord knows whatever else and you touch the door as you leave. Then walk to the back where the food is to wash your hands. Makes sense.
Absolutely disgusting!
Tina Jump
My Mom requested Steak and Shake for Mother’s Day because she wanted a good burger. Unfortunately what she ended up with was burnt bacon and a cold hamburger patty. Sent it back and they remade her burger but then her onion rings were cold since they were on the same plate. I ordered a peanut butter shake and ended up with peanut butter cup. My brother ordered a salad with grilled chicken that took 30 minutes to get. Had they been busy when we got there it would have been different. Tried to pay and stood there waiting for another 20 minutes while everyone working there walked by or stood there acting like they didn’t see us. We were reminded exactly why we don’t go come here and will continue to take our business elsewhere.
Saber Fisher
Waited in line 20 minutes for some stale ass food and some cold ass disgusting fries and didn't get any Buffalo sauce. I asked for. Hopefully goes outta business soon. If Ima have to sit in line that long I want fresh food not some dog shit food.
Christy Mapes
Worst service I've had there and got a shake to go and the lid wasn't placed on it like it should be and it busted all over me and my car never was offered a refill the server brought food and never came back they will be lucky if I ever go back there again and sad thing is they don't even read these reviews so nothing will be done about any of this
Beverly Barkley
Slow service last visit almost 2 weeks ago. No server to table until we had sat there about 10 minutes missing happy hour with 3 teens. There was only one other group in the store when we arrived. The manager did correct the error upon paying but when I mentioned we had been sitting and missed happy hour the server who finally showed looked up at the clock and asked how long we had been there. Truly cast a bad feeling over the visit we had to request silverware ugh. Truly not up to steak and shake standards I grew up in St. Louis eating steak and shake and I'm now taking my grandchildren so I know steak and shake well
Danielle Devers
Thank you so much for the ice cold burger and rude service thru the drive thru highly pissed off �
Kasey Pike
Took us 45 minutes to even ORDER and they were not busy at all!! "Manager" Brandon was rude and when a waiter told him about our table he shrugged his shoulders!
Pat Spadaccia
Delicious!!! And the price was so so cheap!!!! Best burger I have had in a long time!!
Cindy Quinn
I took my 3 granddaughters there yesterday and got right in, had Great service, food and waitress!
Thank you!
P.S. Please bring back the Philly Cheeseburger!!!
Bobby Johnson
Service was horrible!! Wasn't busy,, took 15 minutes for someone to even offer us a drink!!! Food was so so!!!
Becky Boggs Hoiska
My daughters food wasn't correct, which would have been ok if it had been corrected in a timely manner, but we had all finished our food before her correct food was brought. Also our we were out of drinks an extremely long amount of time before refills were brought, that we had to ASK for. We also got milkshakes to go, took an extremely long amount of time to get those also...even tho my daughter's food was wrong manager never even offered to write it off our ticket.
Kayla McKenzie
They had great food, and our waitress had an awesome personality...
Michael Osornio
I come here all the time and i am always greeted and get good service. I eat here almost everyday but today i sat down for 20 minutes and no one came to take care of me. Im usually very understanding with things like this but i was very disappointed. The let the manager on duty know that i was not helped and only gave me 'im sorry about that' and did not proceed to fix the situation.
Rhonda Jane Lawson Cupp
It was Christmas day and crowded but I understand when you go somewhere on a holiday it's gonna be slower and you just have to be patient ..everyone was working their butts off the get everyone served ..the food was great and the prices are very reasonable :)
Christina Atkinson Smith
So here I sit and when I ask for an order of fries as an appetizer, my waitress actually told me, NO. She said they were too busy. Are you serious? As a former server, I NEVER would have committed tip suicide like that! Unbelievable! Not happy at all.
Geoffrey Clark
In the drive thru now there was only 6 cars ahead of me been waiting over an hour worst drive thru around!!!!!!
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