I've been coming to this location for about a year now and they do not disappoint. I usually will order through the Potbelly app for pickup and my order is always ready on time. The sandwiches are really good, along with the cookies and shakes. To top it off, all of the employees are super friendly! A great place to quickly grab some lunch.
The manger, Laquoia (sorry if I misspelled!) is fantastic. Thank you for your exceptional customer service and friendly and helpful attitude. I messed up my own order and she was kind, understanding, gracious and overall delivered one of the best customer service experiences I have had in years. Thank you Laquoia!
First visit and really liked it! The staff was very friendly and the food was tasty. I had the meatball sandwich and loved it. Will definitely be going back.
Potbelly’s slapped today! For someone who is feeling under the weather for the better part of a week, I needed something warm and comforting. The cheddar and broccoli soup, no matter the place, has always been a staple in my life, and this hit home. Potbelly’s soup will make you scrape for the last spoon full.
The sandwiches are awesome, too. Check it out if you haven’t. Enjoy! Happy Eating
Great tasting and quality food. Ordered at the drive-thru and the food was ready surprisingly fast yet still fresh. The order-taker/cashier was very friendly and polite. She even offered my dogs Milkbones while we waited.
The pizza melt was very good and staff are very friendly!
We come here all the time and have never been let down. It's always good and the employees are very nice. Couldn't be happier with this location.
I requested extra chocolate sauce in my milkshake and they loaded it up 👌🏻Thank you!!!
Was instantly greeted warmly by staff. Since it was my first time here I was very indecisive on what to order. Staff was very patient with me. Everyone was so nice and friendly. Food was quickly made well. Had a sandwich and soup. Both very tasty. Strawberry shake was amazing! Would recommend!
Excellent subs! Me and the family really enjoyed it and was great quality meat. My girlfriend said it was the best sub she ever had and my son said the macaroni and cheese meal was great.
Every time I go there, the staff is always so nice! Great food and so much better than the other fast food places.
Potbelly Sandwich Shop is a great place. Food is served fresh and quickly. The decor is fun and hip. Prices are a little high, but you can tell the ingredients used reflect that in quality. I just wish they would bring back the frozen pink lemonade!! I stop by for my lunch, and the staff was great. Usually my experience with "quick food" is not great, but this location made a difference. Thank you!
Pretty good subs and mac n cheese! Had the skinny gyro on multigrain and mac n cheese with bacon added. A little disappointed they don't have the create-your-own mac n cheese bowl anymore like they did a few years ago.
I was in town for a comedy show and wanted to grab a bite to eat with my wife quickly so we stopped off here at Potbelly in Grand Rapids. My wife was kind of taken back by how polite the person at the window was and I was too but it's refreshing to get great customer service.
The reason for the 4 star instead of the 5 star rating was the sandwich. It wasn't bad by any means but was definitely lacking something. All and all, great experience.
Sandwiches are all good. Staff is friendly. Highly recommend the turkey club it's a standard sandwich but really good. The sandwiches do not hold up for long though so make sure you eat it fresh. Even 30 minutes later the bread is soggy but with a baked sandwich that is not unheard of
An error has occurred! Please try again in a few minutes