Simply the best place to go for having a sweet break during the day with a good coffee in various flavours
One of the Better Starbucks around . Very attentive crew. Nice seating space available. Good parking . Clean indoors and outdoors . Quick and timely drive thru. Love the Longpond Store .
Came through the drive through tonight, and was greeted by yet another awesome Partner!! Thank you Grace for complementing my hair and making me feel better about such a drastic departure for me!!!
The Partners at this location are always super friendly and attentive! I look forward to my visits, and will drive out of my way to go to this location above all others. I love that I can start my day (or end, or grab a pick me up at any time) and know that I'll have an awesome experience.
Awesome service as always. I went to visit with my daughter while we were in town.❤
Big shout out to Zoe and the other employees!! I am not a frequent customer as of late but they see me pull in and half my order ready by the time I walk in! And remember me by name! No that's excellent customer service!
While you may have to wait a while for your order, Starbucks is always consistent. The drinks are always good and the service is always great. The staff is incredible.
The staff are always very friendly and they move very quickly. They double check what you ordered and always start a friendly conversation. The feta egg white wrap is vegetarian friendly and my go to. I get a matcha with brown sugar and toasted vanilla syrup with oat milk. The addition of oat milk is what made me start to trying starbucks drinks. I took one star away because the drive through can be awkward, sometimes the line stretches into the street and blocks traffic.
What can we say except 100 stars plus for any Starbucks anywhere in Rochester are favorite go to place is with our friends we don’t drink coffee anywhere but Starbucks or coffee snobs lol
Love my latte from there. Service was pretty quick for a Saturday morning run.
Nice experience, good drinks though they were a bit understaffed. Felt bad for the crew. Maybe upper management should help them out.
Michael P. “Mike” Goodman
+5
This Starbucks location is probably the most frequent that I visit the staff is always on point the service is excellent and the drink orders are almost always 100% accurate I would highly recommend this location in the Starbucks brand for any coffee connoisseur
Staff is super nice and knowledgeable. We tried one of their iced brews and it was super yummy.
Update: the new renovation looks great. The staff is still super nice and our coffees were great.
This specific location makes the best drinks, I haven’t had a mess up thus far. They’re always very polite and show they care about their customers. As long as we’re happy, they’re happy. The food is always fresh too!
Unfortunately, I forgot to take a picture of my coffee and food yesterday so I’ll leave the recipe below for what I normally get each time I go. It’s delicious and I highly recommend you trying!
Venti Cold Brew Coffee:
-Light ice
-Caramel drizzle
-Splash of almond milk
-Vanilla sweet cream cold foam
-(4) pumps of toffee nut syrup
-(5) pumps of white chocolate mocha sauce
-(1) shot of espresso
I got the Double-Smoked Bacon, Cheddar and Egg Sandwich. My absolute fav and it was immaculate.
I don’t know the last time I went to this Starbucks and there wasn’t a massive line in the drive thru. Despite this, the baristas are some of the nicest people. They are always smiling and kind, and I appreciate that because I know how tough food service can be, especially in the middle of a rush.
I think the line moves pretty quickly considering how many people are in it, and my drink is always correct.
I hate to say it but most locations I've been going to, customer service is an issue. This location has it together! Service is wonderful, they always make eye contact and communicate with me. Kind group of people and they know how to make amazing handcrafted beverage! So thank you!
I don't care for their coffee, that's just my taste, because the long line to the drive thru tells a different story for those that do. The food though is great The egg bites were fantastic as were the cheese danish.
I'm only giving the food, drinks and holiday coffee blends that I got this rating. The staff seemed angry and out of sync. I have been to this store before and normally get great service. That day I did not. I got all of my pastries that I ordered real quick. I waited over 15 min to get my drinks and had 3 customers that checked out behind me get theirs first. I pulled out my receipt and was looking at it when someone asked me what I was waiting for. Great, clean place, just not good service that day! Try the new sugarplum cheese Danish, life changing.
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